macuserrick

Well, guess what folks. After finishing my previous post, I went to close my CCleaner, and, well, I noticed that, infact, I do have the Professional version of CCleaner. It's 1.11.336 as I mentioned in my last post. Turns out that I actually bought it a few weeks ago – before I tried the "Erase Free Space" feature. I feel a little dumb not remembering this, but I'm fessing up now so I can have a clean conscience about it. ha. But where I was really dumb was to have purchased it without thoroughly checking it out first. I would not have bought it had I known of the problem. I had not planned to contact CCleaner about it since I thought I was working from a demo version. It wasn't expensive, but, hey, since I have real money invested, I feel like I have to go to them now with the problem and see what their answer is. I will report back here once I get something further to tell.

I'm glad to know this erase free space issue is not just happening to me. I have let CCleaner run for several days in hopes of overwriting the free space on my Lacie 1 TB external hard drive. I am running El Capitan, 10.11.02 on a Mac Pro, late 2013, 3.5 GHz 6-Core Intel Xeon E5 with 32 GB 1866 MHz DDR3 ECC. CCleaner's window just sits there spinning. No text is ever displayed in the "Details" window. And it won't quit without going to "Force Quit". I downloaded the free demo version of CCleaner 1.11.336 with high hopes that it would work properly so I could buy the Pro version. Unfortunately, this is not the case. I have tried its Erase Free Space option five times over the past couple of weeks, both on the Lacie and other external drives. Each time, the same thing happens as described above. Because of this, CCleaner would not be a product that I would purchase or endorse. My message to the CCleaner folks would be, make it work as advertized and maybe I'd take another look at it. Time is valuable. Waiting for days to see if it is going to finish overwriting free space is pretty counter-productive and unacceptable to me. (Note: You can't know what it is doing since nothing is indicated regarding progress or lack thereof.) I have nothing invested but the time I've wasted trying to make it work, so I can't really be too upset. I just felt the need to share with others like highmarcs above who've also been a tad bewildered and disappointed by it's apparent "Erase Free Space" deficiency.