nukecad

if you are meaning AppCleaner then that is a tool for uninstalling apps, and searching for/removing any leftovers from the uninstall. It doesn't remove any other junk. CCleaner is a junk cleaner that removes junk files, temporary files, logfiles, browser history, cookies, etc. It also includes other tools including an uninstall tool (but that just uninstalls the app and doesn't search for uninstall leftovers). If you want an alternative to AppCleaner then Revo Uninstaller for Mac is a good one, there are others.

Make sure that you have checked that you are not letting background apps run, and that your Chrome is not synced. If you have set/allowed either of those then CCleaner cannot clean Chrome, or it will clean it from your machine but the info will get synced straight back from the cloud. See these: https://support.piriform.com/hc/en-us/articles/204210674-Why-is-Chrome-cleaning-being-skipped-#change-chrome-s-settings-to-let-ccleaner-clean--0-2 https://silicophilic.com/ccleaner-not-cleaning-google-chrome/ Once you have checked those then if the issue still persists it indiates that something has indeed changed in Chrome. TBH I suspect that Chrome is now storing cookies in a different way, ie. in 'cookie-jars' with a seperate jar for each website. It's a security measure. If so that means that they will no longer be where CCleaner expects them to be, (and so CCleaner will need to be changed). Firefox started doing that a couple of months ago and CCleaner had to be changed to clean the new Firefox locations, it was only a matter of time until Chrome (and other browsers) followed suit.

CCleaner 5.88 is now available. I don't have Chrome so can't see if changes have been made?

If when the next CCleaner update comes it doesn't solve your problem then please come back to us, or you could email support@ccleaner.com for their help.

From some other questions this week it looks possible/probable that Chrome has changed where it stores some of that information. Chrome did get an update last week. If that's the case then CCleaner now has to play catch up to clean those new locations. It does happen that browsers change things, and then everyone else has to catch up with what they have changed. Seems to happen more and more often these days. (eg. Doesn't affect Chrome, but last month Firefox released a new edition which can be downloaded from the Microsoft Store, to do that the MS Store edition uses different storage locations than the standard Firefox. So now CCleaner needs to be updated so that it will clean both Firefox editions no matter which one you are using). There should be a new update to CCleaner soon (later this week?) so any changes needed for Chrome (and any for Firefox) may be included in that.

Пробная версия отключится через 14 дней, но продолжит работать как CCleaner Free.

If you have used the same email address, and have less than 90 days left on the old licence, then the time left will be added to the new licence so that you don't lose anything. This happens automatically but it's done in batches twice a day so it may not show up straight away. Just give it time. If you used a different email address, or had more than 90 days left, then it's assumed that you wanted a second licencefor a different machine so they will not be merged automatically. You can still get them merged so that you don't lose any time by emailing support@ccleaner.com and asking them to merge the 2 licences.

I forgot to add one detail - You can make Custom Clean the default page that CCleaner shows you whenever you open it. Simply go to Options > Settings and change the 'CCleaner Home Screen'.

If you are using Health Check then it will always clean the browser. (Any of the supported browsers). If you don't want that to happen then you must use Custom Clean instead and untick the boxes for the things that you don't want it to clean. For keeping you signed into websites in Brave then it would be the 'Session' box in the Brave section that you need to have unticked. Custom Clean will then leave your Brave sign-ins alone. Note that those tick boxes only apply in Custom Clean, they have no effect at all on Health Check which will still clean the browser if you use it.

It should be fairly simple to do, I'll walk you through it. Download the installer for CCleaner Standard version - Click this link http://www.piriform.com/ccleaner/download/standard Double click on the downloaded installer (ccsetup587.exe) to install CCleaner as the Free version. Open CCleaner Click Options Click About Click 'upgrade to Pro' Enter your licence key as asked Click 'Register' Job done, CCleaner is now registered as the Professional version EDIT - I have changed the thread title, but the image that has now mysteriously appeared in your post appears to be a forum glitch, (It's from a different user/different thread altogether) I have left it there for now while the team investigate why it's suddenly appeared in your post like that.

Do you have your browsers synced? Is anything browser related running in the background after you close them? (You can often see in Task Manager). What sort of thing are you meaning by 'history'? Sometimes users confuse the 'history' with the 'session'. See the second half of this for more about why some things can/will come back straight after you clean them (including of your browser is synced):

Agreed, I think we have given enough non-legal help now and there is no more that could be said on a user forum. So this thread should be closed.

What is meant by "text fragments"? That could mean anything and recovered "text fragments" could have come from anywhere. (Say a google search, or an article/review that mentioned it in passing, or .......). PS. You still haven't said who is trying to achieve what end in this argument? I assume it's some kind of compensation dispute, in which case we are only getting one side of the story, which may (will) be biased.

As said it's practically impossible to prove that you didn't do something. eg. How can you prove you didn"t order something using a false identity? Or that someone else didn't order it for you? (Answer - You can't). You can prove that you did something but not that you didn't. That's why in courts the prosecution have to prove that you did something and not the other way round.

Agreed, it the OP needs legal advice then he/she should consult with a lawyer.

Firstly I am not a Piriform employee. - These comments are one (experienced) user to an (alleged) other. TBH it's much more likely that some enthusiastic IT tech has wiped the computers drive after you turned the computer in, to get it ready for the next user. That's what is routinely done with company computers when an employee leaves, and there should be a log in the IT department if that's what happened. (If they are not keeping logs for each piece of kit they handle then they are not doing their jobs properly). Are they saying that it was definitely CCleaner that was used to wipe the drive, or are they saying 'something like' CCleaner? (It would also be interesting to know how they think they can tell what was used to wipe a drive, after it had been wiped). You might like to ask them what tool their IT department routinely uses to wipe drives when an employee leaves. But you can't prove that you didn't do something, it's just not possible to prove a negative. For example: You don't need to provide an email to download and install CCleaner Free version. You do an email to Purchase CCleaner Pro, but could have used a false email. Both of those need to be installed, but there is an advanced CCleaner version that can be used without installing it. So you can't prove that you didn't use it; but neither can they prove that you did. More about Drive Wiping: CCleaner's Drive Wiper is used to remove traces of already deleted files so that they cannot easily be recovered. (Easily recovered - FBI, CIA, etc. may still be able to get at some of them with special forensic tools that are not normally available). On a non-system drive it can also entirely wipe the drive, deleting everything on it so it can't be easily recovered. For safety CCleaner's Drive Wiper cannot delete any files on a computers operating system drive, the one that holds Windows. It can only clear the free space on that drive. So if there was only one drive in your PC then CCleaner's Drive Wiper could not have deleted any files from it. (Other drive erasers may be able to fully wipe it, but in that case the computer would no longer contain Windows and so couldn't be booted). In conclusion: You need more details of just what they are alleging, and ask/tell them to prove their allegations. "Innocent until proven guilty" remember. If they think you did something wrong, then it's up to them to prove it. PS. Just what are they alleging? Any work related files should have been saved on a central server, or backed up to one at least daily, so they can't have lost any work related files.

As that support article says - what Health Check calls 'Trackers' are probably not what you are thinking of when you say trackers, it's just different use of the same word. As well as that support article have a read of this:

Defraggler can be set to run on a schedule. Click on 'Settings' in the menu then 'Schedule', set it up as you want. Alternatively then as you say uncheck "Replace Windows Defragmenter" and that will then run as Windows is set to run it. Or you could even do both. However doing that may mean that when one runs it tries to redo differently what the other has already done. Different defragmenters work in different ways, if they were all the same there wouldn't be much point in having more than one.

Defraggler goes by what Windows tells it the drive is, and Windows is known to get it wrong. It can happen both ways with Windows seeing HDDs as SSDs or seeing SSDs as HDDs. I've not had it happen myself, yet. (Just swapped my HDD to an SSD yesterday and Windows sees it correctly). However one fix I have heard of is to use the command winsat formal in an elevated command window. That makes Windows re-assess all your hardware. (Of course Windows might still get it worng). To open an elevated command window, click the Start icon and type Command, that will bring up the Command Prompt app, click Run as administrator. Say Yes to the UAC. When the elevated command window opens type in winsat formal press enter and let it do its thing. It should only take a minute or two. Restart your machine and see if the drive is now being recognised correctly. EDIT - Just to be clear the command is winstat formal the last letter is an 'l' not a 't'.

Without knowing just what each defragmenter is actually doing comparisions such as that are meaningless. They could be doing entirely different things. There are two things that are commonly called 'defragmenting', but they are very different and one takes a lot more resources than the other. 'Defragmentation' proper means getting you files into one piece each, so they can be read slightly faster. 'Consolidation' is also commonly called defragmenting and means getting your files into the smallest number of possible clusters on the disc, which may (will) actually fragment the files themselves. That's the one that takes more resources, it's not realy needed on todays larger discs, and indeed it will take much longer on todays larger discs. (When most people talk about defragmenting they are actually thinking about consolidation, that's simply because the software has been (wrongly) calling it that for years, but user needs have changed over time as discs got bigger so have lots of free space available). By default Defraggler does a combination of both consolidation and defragmentation, but you can also specify one or the other. Try doing a 'file only' defragment in Defraggler which will use less resources and complete quicker. To do that: Open defraggler and analyse the drive. Click on 'View Files' or click on the 'Files' tab. Select the tickbox at the top of the list to select everything found. Click on 'Defrag Checked'. That will just defragment the files without trying to consolidate the whole drive. So it will be quicker and use less resources. Like any tool that can be used in multiple ways what you get out of it depends on knowing how to use it in the best way for you.

What app is "my app" please? (Do you mean one that you have written yourself?) Did you actually run CCleaner? If so which parts/functions did you run? It also usually helps if you tell us what your Windows version is, and what antivirus/version you are using. (PS. 12175 is a SSL certificate error).

@MeganCCleaner Presumably there are plans to add these new 'Firefox MS store version' paths into the standard CCleaner so that they then won't need to be added as custom locations? It is acknowledged that the MS store Firefox version is not entirely the same as the standard Firefox, In particular you can run the two versions side-by-side. https://www.ghacks.net/2021/11/09/mozilla-firefox-is-now-available-on-the-windows-store/ So it looks that in future we may have to ask users having Firefox issues where they got their Firefox from.

I take it from your reply that you are running Windows 11 then? You can get it in the store for both Win 10 and Win 11. from that link I gave above: I think it's because I don't have a MS account on this machine only a local account (even though it's a free app and I've downloaded free apps from the store before). When I have a look on my other machine that is linked to a MS account then I can get to it. The MS Store works in mysterious ways at times, I try to avoid it.

I'm not having a problem CCleaner sees my Firefox fine. As you are having issues then which one are you running? (I don't actually think it makes a difference here, but JIC). I was just pointing out that if you get it from the MS store then it seems to give you a different profile path. (ie. under '\Local\Packages\' rather than under '\Local\Mozilla\') TBH I wouldn't get Firefox from the MS store anyway. I prefer to get any software from the source, if possible.

Is there a particular reason why you got it from the Microsoft store rather than direct from Mozilla? (Windows 10 S mode perhaps?) It is new in the store and was only added on 9th November, before that you had to get it from Mozilla. https://blog.mozilla.org/en/products/firefox/firefox-the-first-major-browser-to-be-available-in-the-windows-store/ Your profile path is not where you would normally expect to find the Firefox profile, (it's normally: C:\Users\{name}\AppData\Local\Mozilla\Firefox\Profiles\....) but that could simply be because it's been installed from the MS Store rather than direct from Mozilla? As it was only put in the MS store a week before the latest CCleaner v5.87 was released then the CCleaner developers may have been caught on the hop and not aware at the time that if/when installed from the MS store Firefox would be using a different profile path? let's see what Megan has to say. PS. I just tried to look up the Firefox app in the store and it shows up, but when I try to go to it flashes up briefly then says that "The thing you're looking for isn't here".