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Posts posted by nukecad

  1. That's a network error saying that a server cannot be contacted for whatever reason.

    The server could be down, your AV/firewall may be blocking access, something else between you and that particular server (eg. your internet service provider) may be having a problem.

    The latest CCleaner is v5.83.9050.

    I suggest that you download the 'Slim' installer from here (3rd one down) and use that to install the latest CCleaner:

    (That 'Slim' installer installs exactly the same CCleaner but it doesn't try to contact the same servers during the installation).

  2. It's fairly standard practice that the caret points downwards when the list is open.

    Whether the caret points upwards, or sideways to the text, when the list is closed is more variable. Some do that one way some the other.

    eg. Windows File Explorer.
    With an open list the caret points down:

    For a closed list the caret points sideways to the text:


    TBH though there is no hard and fast rule for which way the caret should point, or even if a caret shoud be used.
    Many softwares and websites use plus/minus symbols instead, "+" to show more, "-" to show less.

  3. Simply install CCleaner Free on the new drive and open it.

    In CCleaner Free go to Options>About>Upgrade to Pro and enter you registered key and name when asked, then click on 'Register'.

    More info and screenshots: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional

    If you don't know your key, and can't get it from CCleaner Options>About>Licence Information on the old drive, then you can use this to get it sent to you again:

  4. You'd need to give more details of just what you did however it doesn't look good.

    It would depend on how the ransomware worked - but almost certainly NO.

    At best all you would recover from the re-formatted drive would be the ransomware encryted files.
    You might, just possibly, get a few from before encryption but most will have been overwritten with encrypted files.

    If it were that easy to get files back from before ransomware encrypted them then ransomware wouldn't be as much of a problem.

    You should realy be asking on a Malware forum (such as the Malwarebytes forum) about the possibility of unencrypting the files, it can be done for some ransomwares - but if you've already formatted the drive even that may no longer be a remote possibility.
    You should still go to a malware removal forum to get you machine checked over and cleared of any remains of the ransomware.

    The only real way to get files back from ransomware is to have a backup of the files on another disc that isn't left connected to your computer.
    Then once you have fully cleared out the ransomware from your computer you can restore those files from the backup.

  5. This discrepancy has been noted before.

    Best guess is that it's counting something as cleaned more than once, but the developers seem to be having trouble tracking it down.
    Some of us think it's related to another small glitch where Custom Clean will sometimes show everything twice.

    However there is one other common possiblity that you may want to check.

    Sometimes the Windows Recycle Bin gets corrupted and Windows thinks it's still got MB or even GB of data in there even though it's empty.
    For some reason this seems to be happening more often in the past year or so, it looks like a bug has crept in during one of the Windows Updates.
    Most users don't even notice a corrupted recycle bin, (unless they use something like CCleaner to clear the bin), so Microsoft don't seem to be in a hurry to fix it.

    CCleaner goes along with Windows and although it doesn't find the 'phantom' deleted files to clean it then says it's all been cleared - including those 'phantom' MB/GB - so says it's cleared more than it found.
    This Windows bug shows better in Custom Clean than Health Check, if you have a corrupted bin then Custom Clean always says it has cleared MB/GB from the bin, even when there is nothing actually in there.

    A corrupted Recycle Bin is easy to fix, you just delete the faulty bin and Windows creates a fresh new one, so you may want to give it a go just to make sure yours is OK:


  6. It has been noted before that the changelog and download pages are not up to date.
    (In fact you asked about it yourself last September).

    Even though the changelog and download pages still show v1.32.740 it downloads/installs v1.32.774.

    If you open Speccy and go to Help>About it should show that you already have v1.32.774 installed.

    PS. CCleaners 'Software Updater' (and Health Check Pro) will also pick this up if you have Speccy v1.32.740 installed but for some reason you don't have v1.32.774 yet.

  7. That is a browser hijacker, not particularly nasty but definitely something you don't want.

    I don't know if it's the cause of your problem but let Defender remove it.

    Then scan again with Defender and Malwarebytes.
    And as said above I'd also download/scan with Malwarebytes ADWcleaner, although the two overlap most of the time ADW can find different things from the main Malwarebytes and vice-versa.

  8. Are you using Health Check or Custom Clean?

    Health Check will not wipe free space, WFS can take a long time and isn't needed unless you are selling/passing on your hard drive or computer.

    To use WFS you have to use Custom Clean, with the correct things ticked, or use the seperate Drive Wiper Tool.

    Are you aware what Wipe Free Space does?
    It overwrites deleted files so that they cannot later be recovered by recovery software.
    As said a general user would not need to do that unless they were moving their hard drive on or selling it.
    It won't save any space, it won't speed up your computer - there is no need to use it unless someone else is going to get the drive.

  9. Wipe Free Space was temporarily disabled due to a safety concern but is now enabled again.

    You say 'newest version' but could you tell us what version number it says at the top left of the CCleaner screen.

  10. I don't have Chrome either, or CCleaner Browser, but most browsers keep profiles etc. in '...\AppData\Local\Browsername\...' and '...\AppData\Roaming\Browsername\...'

    If you are writing a batch to clear, or backup, or otherwise work with those configs then you need to look in both Local and Roaming.

    eg. I use Firefox and that keeps things like caches and sessions in Local, but other things like cookies are kept in Roaming.

    You probably already know that as your batch was previously backing up Firefox stuff, but others may find it helpful.

  11. Sunny.png could be from anything - anything that uses a sun icon somewhere.
    (Google "sunny.png" and you'll see just how many different pictures use that same name).

    The temporary file locations for IE are used by many Microsoft and other apps, you don't have to be using IE itself to get things put into it's temporary file locations.
    (As an example CCleaner itself puts a couple of files in there when you open it).

    The 'News and Interests' app uses Edge Chromium rather than IE. (Click on any of the topics in there and it will open Edge Chrome).

    What I was meaning about 'updating' is that it's a news and weather app so it has to keep getting new information (updates) from the internet all the time so that it can show you the latest news and weather.
    If you are not connected to the internet it can't do that, so it will just show a 'holding' generic icon until you do connect to the internet again - Which is exactly what you said:


    the "news and interests" icon on the taskbar reverts to a generic icon until I connect with the internet.

    It can't show the current temperature/news if it can't ask the internet what it is. So it doesn't know whether to show you a sun, cloud, or rain icon.
    Once you do connect to the internet again it can 'update' its information and change the icon to show what the current weather is.

  12. 10 hours ago, Gabrielizalo said:

    Please add support to WSL in Windows.

    For example, WSL never deletes /tmp folder. So, it will be cool that CCleaner cleans it.

    Doing so could corrupt your Linux distro, meaning that you'd have to reinstall it.

    Which is why WSL doesn't clear it as standard.

    Different Linux distros work in different ways, so it's best left to your distro to clear it's own files on exit (if it does that).

    If you want to try it, at your own risk, then you could make the "../AppData/Local/lxss/rootfs/tmp" 'All files' an include in Custom Clean by using Options>Include.

  13. Did task manager show Squirrel (the seperate updater) running in the background even though Discord wasn't open?
    I'm thinking that it may still have been updating Discord.

    If your computer is working as normal, slows down, then after a while goes back to normal that is most likely a sign that something is updating in the background.
    Windows Defender definitions can often be the culprit there, they update at least daily.

    Sometimes a slow boot is because Windows Update is updating things in the background when you boot.
    Often Defender definitions again, but you will also see it lasting much longer when you first boot or restart following every second Tuesday of each month - This week was the second Tuesday in the month.
    That's because Microsoft push out Windows 10 updates on that Tuesday, which download on Tuesday or Wednesday and then install next time you start the computer thus slowing it down for a while.

    Browsers such as Chrome and Firefox, and other softwares also push out monthly updates at the same time.

    As well as updates:

    Restart will always take longer than Shutdown/Boot with Windows 10, it's the way Windows 10 works.

    Shutdown will always hibernate the Windows Kernel so that it can then boot faster.
    (That's a different thing from you selecting 'Hibernate' which hibernates everything that you have open).

    Restart does not hibernate the Kernel and so starts Windows completely from scratch, which takes longer.
    You should do a restart regularly, to clear things out. Windows Update will usually make you do a Restart at least once a month, but some recommend once a day is better.
    (It's also why anyone helping with a problem will tell you to do a Restart and not a Shutdown - Restart clears more in Windows 10).

    If background updates or processes are really slowing you down then it may be time to consider updating your computer or getting a new one.
    Get more RAM in there if you can, get a bigger Hard Drive or better yet get a Solid State Drive (SSD).

    I'd also suggest running ADWcleaner from Malwarebytes, it can remove unwanted/uneeded apps that are slowing things down, use with care and check what it saying can be removed (you might actually want/use some of it).

  14. You have nailed the cause.

    I don't use or really know Discord, but as said above that particular registry entry is concerned with audio, so your findings make sense.

    A quick search finds that "com.squirrel.Discord.Discord" is a separate application that is used by the Discord installer, and that notification is seen when Discord is updating/has updated itself.

    So it's Discord updates in the background that are slowing things down for a while on your machine.
    Once the Discord update has finished then your machine should speed up to normal again, which is what you report above with things going back to normal after a couple of minutes.

    You are not the only one to have issues with this slowdown when Discord is updating, this thread was started 2 years ago and people are still asking for a way to turn the automatic updates off:

    Any update, of anything, happening in the background can slow things down for a while.

    Apparently Discord does update itself frequently, and as said in that link there is no setting that you can use to stop this updating behaviour from Discord.

    (I have seen one option to stop them altogether, but it's an all or nothing and you may not want to leave Discord with no updates at all. I'll leave you to find that yourself if you want to, it's not hard to find).

    So as things stand it looks like you are stuck with the occasional slowdown, unless you stop using Discord, but at least you now know what is causing your occasional slowdowns.


    As for clearing that reg entry using CCleaner.
    Doing that probably stopped the Discord/Squirrel update process (because the update process relied on that reg entry) and so your speed would go back to normal - until discord decided to check for updates again and started redoing the one that you had stopped (because by then Windows had put the reg entry back).

    PS. If you don't want to see that 'SpeechRuntime.exe' in CCleaner then next time it shows right-click on it and select 'Add to Exclude List', CCleaner won't show it to you again.

  15. That particular registry entry is used by Cortana, Accessibility Options (Ease of Access), and some audio drivers.
    It can 'break' those things if completely removed.
    Because it's needed Windows will put it straight back if you remove it.

    The pathname that you give is the genuine pathname for speechruntime and as it should be.

    Normally we would say to leave it alone, (normally we would say not to use the Registry Cleaner at all with Windows 10), but if you are sure that removing that particular registry entry (only that and nothing else) cures your slowdown problem then it's indicating that something else is wrong somewhere.

    I don't belive it's the reg entry itself that is the problem, temporarily removing it is just clearing/resetting whatever is the problem.

    Is there something that you are doing/using in particular when the computer slows down?
    Is it when you are using one particular app?
    Do you have a music app or something similar playing in the background?

    When your computer slows down try opening Task Manager to see just what is using all the Memory or all the CPU, that should indicate where the problem actually is.

    Check your settings for Cortana, and for any audio apps/drivers that you have installed.

    If you don't use Cortana then you could consider disabling it: (Note that you will have to use the Registry Editor - if you are not comfortable using it then get a friend who is familiar with it to help you)
    (Disabling Cortana will not remove the speechruntime registry entry, but it takes Coratna away as the possible cause of your slowdowns).

    Are you using any accessibility options, especially any 3rd party (not Microsoft) accessibility apps?
    If you are then it may be a 'memory leak' from that.



  16. They are pretty standard paramaters that anyone 'techie' knows, and are usually given in 'follow this exactly' advice to 'non-techies' who are having problems.

    sfc on it's own will often do the job - but it uses the 'image' already held on the computer so to be sure using dism first with those parameters makes sure that image is up to date and "good".

    So of your options it would be b+) Not known about by newbies and that patticular M$ documentation is at a non-techie level.

    But then once you know that the commands/options are there, and know that you should look them up again if you're having problems, you are on your way to becoming a techie and amazing your non-techie friends with your knowkedge.

  17. The exceptions are stated in the next paragraph on that webpage:


    We create licenses for our Professional and Business products (per computer) with some exceptions. For example, if you buy a boxed copy of CCleaner Professional in a retail store, you may be able to install it on more than one computer. Please check the box or packaging for more details.

    Boxed edtions for retail sale may, at various times, have included special offers (including possibly multi-machine offers) and some old stock may still be on the retailers shelves. Any offer on a boxed product will still be honoured.

    Usually if you want a licence to cover 3 machines you would buy the 'Pro Plus' edition of CCleaner:


    The CCleaner Professional Plus bundle works on up to 3 computers

    For more than 3 machines you would want one of the Business editions:

    If you have bought 'CCleaner Pro' but now want to upgrade it to 'CCleaner Pro Plus' to cover three machines then email support@ccleaner.com who should be able to help you.

  18. 32 minutes ago, Marc1961 said:

    Heb al verschillende mails gestuurd naar support maar tot op heden geen enkele reactie.

    It's best to send just one and wait for their reply.
    Requests are dealt with in the order that they are received, and sending more than one can put your original request back down the queue with the newer one.

    Het is het beste om er maar één te sturen en te wachten op hun antwoord. Verzoeken worden behandeld in de volgorde waarin ze zijn ontvangen, en als u er meer dan één verzendt, kunt u uw oorspronkelijke verzoek weer in de wachtrij plaatsen met het nieuwere

    Have you read/Heb je gelezen:  https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional

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