nukecad

Have you tried doing them from Tools>Software Updater rather than from Health Check? If that doesn't work then the 'Skip for Now' button is probably best until the devs sort out the changes that they have made which are still causing problems for some.

@Caz1964 I do see what you are saying. I agree that ideally Custom Clean shouldn't show these new items if they are empty, a bit more coding to check for that is required. But I don't see an issue with them other than them showing when they are empty. They are showing as zero bytes, so there is nothing in them to clean. You could look at it this way: CCleaner is showing you that these items are there, and that if they are not empty then they will be cleaned. Although I agree that they probably shouldn't be shown in the results window if they are empty anyway. Actually that's not strictly correct, except in two circumstances. I have been using CCleaner for years and there are only two situations that I know of where you will get a totally blank results window after an 'Ananalyze' or 'Run Cleaner', and one of those is only temporary. An empty results window can happen simply depending on what you have ticked/unticked for Custom Clean. (so if you are not scanning for/cleaning the items that are always shown then of course you don't see them). An empty results window can happen temporararily if you repeatedly run cleans without closing CCleaner in between each. (because Windows then temporarily stops recreating them to try and work out what keeps removing them and if they are being repeatedly removed by an error). There have always been certain items that come back straight after cleaning, plus there are a couple of items that CCleaner itself creates on opening that it then always finds to clean (unless you have that section unticked). And for years now people have asked about why certain files always show even after they have just cleaned. So, (six years ago now), I wrote a post about it - explaining what the files that keep re-appearing straight after a clean are, why they keep re-appearing, and how you can stop some of it. It gets asked so much that I even included a link to it in my signature below every post I make. See the second half of this: https://community.ccleaner.com/topic/52668-tracking-files-not-cleaned-files-coming-back-solvedexplained/?tab=comments#comment-300043 (I do update that post from time to time, and have now updated it to reflect that the Health Check UI has changed).

Strange, and I'm not sure what might be causing that. (Although it would be interesting to know if we can work out why). Do you have a ccleaner.ini file in the the CCleaner folder?

Your screenshot is what you see when you have the Portable version installed. Go back to the builds page and download the "Standard" installer. Run the newly downloaded installer and it will install the full version of CCleaner, it will pick up your licence key automatically. You want this installer: NOT this one:

See this guide: https://support.ccleaner.com/s/article/how-to-register-and-activate-ccleaner-professional?language=en_US

I don't find it odd at all, it's just something new with Chrome/Chromium that you haven't seen before in CCleaner. If the developers don't decide to hide them from view then you'll soon get used to seeing them. As I said above - 'Clean' doesn't mean 'Delete' - You don't have to throw a box away to get rid of the files in it, you throw the files but keep the box to put more in later. Browsers these days tend to put cookies in related sections (boxes) rather than just all in one place like they used to be, so many boxes rather than one big box. Firefox was the first major browser to implement it and calls them 'Cookie Jars', each 'Jar' typically contains all the cookies from one website. (And it took CCleaner a month or two to catch up with what Firefox had changed). It's done for security, eg. so that a website can't easily read the cookies from different websites. This graphic shows how instead of all cookies being in one place they are now put in seperate sections. (Jars/Boxes or whatever you want to call them). https://blog.mozilla.org/en/mozilla/firefox-rolls-out-total-cookie-protection-by-default-to-all-users-worldwide/ I'm not exactly sure how Chrome/Chromium is now doing it, or what it calls the sections, but it will be similar. So what we are now seeing in CCleanerv6.22 is some of those sections/boxes that belong to the Chrome/Chromium browser itself. We see the ones that the browser won't let you delete, or puts straight back if you do delete them. They are zero bytes because they are empty - they've been cleaned out.

No one has reported similar as far as I can see. "in the last few days" was this by any chance straight after doing the March Windows Update? There are various reports online that it's caused problems for some Win11 users. I'd try doing a 'Restart' of the computer and then a Windows Check for Updates. May not help but always worth doing. Then try using the Slim installer from the builds page (3rd down): https://www.ccleaner.com/ccleaner/builds

Hi all, I've changed the title of this thread to reflect that it's about winapp2 and not the main CCleaner. (I didn't merge it into the main winapp2 thread because it would have become fragmented).

It would be more useful if you said where you had downloaded CCleaner from, so we can check what is being offered there. Can you post a screenshot of the one that you have installed? Then we can see if it is indeed the portable or not.

Browsers change all the time, and so the cleaning of them changes to keep up. Yes, there are now some 'cookies' and other files that appear all the time when they didn't do before. They are being cleaned, but cleaning something doesn't always mean deleting it (you don't need throw a box away just to clean out whats inside it), or if they are deleted then they just get recreated again straight away. Have a read of "Files that re-appear straight after cleaning" here:

Presumably the 2 system files were the C++ Redistributables? Those are OK to update. So what do you then have left to be updated, ie. what is it still hanging on? Whatever app it is then I would open that app and try updating from within the app itself.

Have you downloaded/installed the portable version by mistake? Being portable it does not have Performance Optimizer or Driver Updater.

You are only seeing simple choices because you are using the simple option. That's the Wizard, which it the 'easy use' option so only shows you the most common filetypes. If you cancel the Wizard and use Advanced Mode then the search box will list more document formats under 'Documents', or you can reject those and enter your own filetype to search for. eg. to scan for only Quarkexpress '.qxp' files:

Good to hear that you seem to have sorted it out. The old "Have you tried turning it off and then on again?" became a cliche for a reason - it often works. Nowadays I would modify it though. Intead of turning off and then on again do a 'Restart' from the Power button in Start. With Windows 10 and 11 a 'Restart' clears more of the Windows Kernel than just Shutting Down and Rebooting clears.

I have flagged your request up to a staff member. Please be more careful when making posts and do not show security/licence keys and/or other personal details in plain view in the posted text or screenshots. (I have cleaned them up for you).

I'm not entirely sure just how the 30-day trial system works these days. But if you have made an email typo when signing up then you wouldn't have got the confirmation, and your support request is a query from an 'unregistered' email, and so will be on a lower priority than registered customers. Support should get back to you but as a lower priority request it may take a while longer, particually if they have a lot of queries from already registered users. PS. I've redacted your email in the screenshot, it's never a good idea to put it in plain view where it can be 'harvested' - unless you want a lot of spam emails.

No that are not the same. The Heart is Health Check, which uses it's own cleanng rules, and checks for software updates, etc. The other is Custom Clean, which as the name says you can customize what gets cleaned or not. It just does cleaning and nothing else. The only thing that currently gets shared between the two is if you have set any cookies to be kept and not cleaned. I'm still not sure why Health Check appears to be affecting the time/date in your System Tray, but nobody else is reporting the same thing happening. I can only think that it is something unusual in your Windows settings on that machine, Just what that 'something' may be is another question.

I don't recall anyone report this happening before, and I've been on the forum a number of years now. Are you running Health Check or Custom Clean when it happens?

Are you running the Registry Cleaner? If so then I would stop doing that, it is not meant to be used regularly. Registry cleaning is an advanced tool sometimes used when trying to fix an already broken machine. Using it regularly on a machine that isn't broken runs the risk of breaking something, or even bricking the whole machine, - you will find posts in this forum where exactly that has happened. Registry cleaning will not make your machine run any faster, or any 'better', and the space it may save is only a few KB. Windows 10/11 changes the registry too often to make using any registry cleaner totally safe. For the official Piriform advice on using the CCleaner Registry Cleaner see this: https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804 Here is Microsofts' advice on using any Registry Cleaner: https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities

I doubt that CCleaner would do that. If this is Windows 10 then have you changed the taskbar buttons to small ones? (Note this option is not available in Windows 11). When you use the small buttons you get a thinner taskbar, but it then only has space to show the time in the System Tray and not both time and date. Right-click anywhere on the Taskbar and select 'Taskbar Settings'. With Normal Taskbar buttons: With Small Taskbar buttons:

The CCleaner staff do read the forum so it will have been noted. Personally though I don't see any error there that needs to be fixed, it's just a way of warning you that the file(s) might not be fully recovered and that you should check them. There again you should check all recovered files anyway, regardless of whether the UI warns you or not. Better still; get into the habit of regularly backing up your files and then you won't need to use a recovery tool at all.

As that reply of mine in a different thread was made over a year ago it would be surprising if things hadn't changed. From the v6.22 release notes: Note that some users may not see that "Health status" button yet. (I'm not seeing it here yet). AFAIK at this time, the scans will run automatically but nothing will be updated unless you tell it to by using that button. I do agree with you and personally I don't see any need at all for CCleaner to be doing such scans unless asked to by the user. If scanning for driver updates had been added to Health check, when run, then that would be fair enough. Adding such automatic scanning for all users, regardless of settings or use, is in my opinion both unnecessary and unreasonable.

Mmm, dunno but that sounds like a self-justifying test. That's unimportant though. You do say that it's only happening with that one partition. The files did recover sucessfully, which is what counts, the UI just reported that it couldn't be sure that they had been fully recovered - so status 'Unknown'. Being honest I don't see anything wrong with that, it's just telling you that the status of the recovered files is unknown. So warning you to check them yourself.

@ChiefMouser@Diesel33 I've flagged this up for a staff member to take a look for you.

If the files have been successfully recovered to your satisfaction then surely that is all that matters? Note that your screenshot says Status 'Unknown', not good or bad just unknown. It also clearly states that no overwritten clusters were found. As for 'Partial' recovery that could simply mean that the original pathname was not available to be recovered, or something of that nature. You say it only happens with one partition and not others, is that partion a different format to the others? Maybe I shouldn't ask, but what was it that you were trying to verify?