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nukecad

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Posts posted by nukecad

  1. 3 hours ago, Froody said:

    I'm running Recuva on windows 10, truing to recover from a kindle fire so ssd on a usb. It wont tell me what format its on though. And the files were deleted by accident

     

    Sorry, but Recuva works with Windows file formats.

    The file format of the Kindle Fire OS (KF8 / AWZ3 format) is not a supported format for Recuva.
    Which explains why Recuva can't see it.
    https://en.wikipedia.org/wiki/Kindle_File_Format

    A quick google of "how to recover deleted files from kindle fire" will give you a few apps and things to try.

  2. It will only clear what you tell it to clear.

    If you want to be doubly sure then make a backup of your logins/passwords in Firefox, its easy to do.
    Firefox menu>Passwords>3-dots menu>Export passwords.

    Or go into each of the other browsers and delete your passwords there rather than using CCleaner to do it.

    PS. Personally if I didn't trust a software, any software, to do what I told it to and nothing else (or didn't know how to use it properly) then I'd stop using it.

  3. That wil usually be because there are 'leftovers' from the Thunderbird uninstall that CCleaner is seeing.
    Many apps don't uninstall fully but leave files and registry entries behind. (Some do it on purpose, some are just untidy when cleaning up during the uninstall).

    Thunderbird is one of those that doesn't fully uninstall if you just do it using Windows, I believe that among other things it leaves behind itself is a user profile  in ...\AppData\Roaming\Thunderbird\Profiles\

    If you have such a folder leftover following an uninstall then I'd delete it and see if CCleaner is still picking up TB.
    I suspect that it will still be showing.

    Next I would make a note of you CCleaner settings and uninstall/reinstall CCleaner.
    You can get the latest installer here: https://www.ccleaner.com/ccleaner/builds

    If Thunderbird is still showing after that, or if you want to remove all traces of it, then you need to do more.
    You could search for the leftovers manually but I'd suggest using Revo Uninstaller. https://www.revouninstaller.com/products/revo-uninstaller-free/

    To get rid of the leftovers from something that you have already uninstalled there are a couple of ways with Revo, depending on if you want to purchase it or not.
    Method 1
    The first is the 'Forced Uninstall' option, that is only available in the Paid or Trial version of Revo.
    'Forced Uninstall' uses an online database that has lists of what common softwares leave behind when uninstalled.
    https://www.revouninstaller.com/how-to/use-forced-uninstall/

    Method 2
    The other way is slightly more work, but it's free and some find it simpler to do.
    Install Revo (paid or free version), then re-install the uninstalled app, and uninstall it again this time using Revo.
    Revo will run the standard uninstall and then search for and remove any leftovers.

  4. Can you explain in more detail what you are attempting to do?

    As well as what Operating System you are using (Win10, Win 11, other)?
    Plus what kind of drive you are trying to recover files from, (HDD, SSD, USB stick. etc) and if you know then what format it is (NTFS, FAT, etc).
    Were the files deleted by accident or did the drive crash?

  5. That's good then, apart from not noting the ticket number.
    (I have no idea why they can't put it on the automatic acknowledgement email too, that would seem an obvious thing to do so it may be a programming limitation in the system).

    Unfortunately that's the way that the request queueing system works, it will give priority to requests originating from a registered email address.
    So if they are busy with a lot of those then the non-registered ones don't get answered for a while, how long depends on how busy they are at any time.

    When are they due to take a payment from your card?

    Don't put any email address or other personal details in plain sight here,
    but in the circumstances if you can Direct Message both the wrong and correct ones to me and give other details of when you registered the wrong address, the date and approximate time etc. I'll ask a staff member if they can track down your ticket and expedite it.
    (Hover over my username on the left and there should be a 'Message' link at the bottom of the pop-up).

  6. It happens, people do make mistakes when typing their own email, or give the wrong address.
    Support will be able to correct things for you.

    Did you use the correct address for emailing CCleaner support? ie. support@ccleaner.com
    If you did send it there then see the note below for why you may not have had a reply yet.
    If you have already sent it to the right place then wait for a reply and don't send another request, if you that do it will get automatically aggregrated with the old one and both put to the bottom of the queue as one new request.

    If you didn't send it to that support address then send another request to the right place.
    Rather than emailing I suggest that you use the form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general

    Using that form means that you will be issued with a support ticket number (make a note of it) and will be sent an automatic reply, a real person will email you later when your request has got to the top of the queue.

    NOTE that the fact that the email you have sent your support request from is different to the address that you registered means that 'new' address is not tied/registered to any account.
    That means that it will automatically be queued with other non-registered customer requests so will take longer to get a reply than a registered email would.
    Obviously requests from registered emails take priority, they are customers who have paid for support after all.
    For a reply to a non-registered email address a week or more would not be unusual currently.

  7. I'm not sure what you are meaning there, are you using the Duplicate Finder or just cleaning?

    If you are talking about general cleaning:
    The junk and temporary files to be cleaned are open in Edge - and Windows won't let you delete a file that is open in an app.
    So to be able to clear them out then you have to close that app, in this case you have to close Edge to clear the Edge files.

    If you are talking about the Duplicate Finder:
    Again, Windows will not let you delete files that are open - but it's more than that.
    If these are duplicates and they are open then that shows that they are needed for Edge to work, they wouldn't be open otherwise.
    You should not be removing duplicates of any system files.
    System files often need duplicates saved in different places to work, and if you remove them then things may stop working properly.
    Always have System Files ticked to 'Ignore' in Duplicate Finder. (Unless you have a specific, technical, reason for looking for them).
    image.png

     

  8. Sorry I don't know of another way to resize it.
    The CCleaner user interface has a minimum size and so if your resolution is below that then it will go offscreen.

    But surely if you can't see the Options button because it's off the bottom of the screen then you have a bigger issue?
    You won't be able to see 'Analyze' or 'Run Cleaner' either - so won't be able to run a Custom Clean.
    And the same would apply in Health Check too - the 'Scan' button would be offscreen.

  9. You really. really, don't want to stop a drive wipe other than by using the Cancel button on the CCleaner UI, and then waiting for it to tidy up and then stop.

    image.png

    A drive wipe works by filling up the free space (or the whole drive) with files containing zeros and ones, (or X's, or other characters), and then deleting those files.
    That way if anyone later tries to recover from that wiped space all there is to recover is the zeros and ones.

    If/when you do cancel a wipe then it has to clear up everything that it has already written before it closes.

    Which will by why it kept running when you quit from the System Tray task, - so that it could clean things up after itself before closing.

    It 'knew' that it shouldn't stop suddenly like that, and so it kept running after you quit from the tray, so that it could close properly.
    Even if there was an extra yes/no option if quitting from the tray it would not make any difference, the drive wiper would still have to keep running to clean up what it had already done.

    If it did stop suddenly then all those files it had written wouldn't get deleted/cleared; and so you would be left with hundreds (thousands) of files with odd random names taking up space on your drive, which you would then have to delete yourself.
    (Running a new wipe won't do it, unless it's a full drive wipe which you can't do on the OS drive and may not want to on a secondary drive. For all the new wipe knows those are valid files just like any other file).

    Users have has this happen in the past when their computer has crashed or been suddenly powered off, or there was a power cut, or if the drive got disconnected.
    If any of those should happen during a wipe and suddenly terminate the wipe then all the files written to the drive so far get left on the drive.

    PS, Is the drive that you were wiping a HDD or an SSD?
    There is no need to wipe internal SSDs, the built in TRIM takes care of that. (External SSDs that are connected by USB don't get TRIM'ed so it may be useful there).

     

     

     

  10. The bug reporter runs daily to see if there are any error logs from CCleaner.

    If there are error logs then it will send them in for analysis and close itself.  If no logs then it will do nothing and close itself.

    It isn't running all the time as a background process, just for seconds once a day.

    TBH I wouldn'd and don't bother about it.

    If you really want to then:

    You can disable or delete the daily task in Windows Task Scheduler. You could even delete the bug report executable so that the Windows Scheduler  has nothing to run. (Of course doing that will cause Windows to write an error to it's own error logs when Scheduler can't find the .exe).

    However they will simply both be recreated next time you update CCleaner.

  11. That sounds like a Windows font file may have become corrupted.
    When that happens you can't read the text using that particular font, you just see strange or random characters instead, - but when you copy/paste the text into something that's using a different font then the text becomes readable again.

    I would try rebuilding the Windows font cache to see if that fixes it, see here:
    https://techcult.com/rebuild-font-cache-in-windows-10/

  12. Yes. if you use Custom Clean rather than Health Check then you can specify what to clean and what to leave alone when you run a clean.
    So you can set different cleaning rules of what to clean or not clean for each browser. eg:
    image.png

    You can set Custom Clean to be the default that you are shown when you open CCleaner:
    image.png

    Smart Cleaning in CCleaner Pro goes one further and alows you to set what to do for each browser when you close the browser - cleaning the individual browser using the rules that you have set for that browser in Custom Clean.
    You can set different actions for what happens when you close each browser.
    Smart Cleaning will show each browser that you have installed:

    image.png

  13. 1 hour ago, Oldrocker67 said:

    Question please, when a fix was needed how is it done automatically? without needing the consumer to download or reinstall?

     

    There is an 'Emergency updater' which runs as a scheuled task at startup, and at a set time. then every 12:00.

    It is meant for use in situations like this bug, so that simple fixes can be rolled out automatically without the user having to do anything.
    It has been used for that purpose before.

    Some users don't like the fact that it could update things without their knowledge, and there is an element of trust needed.
    But there again only slightly more trust than trusting that any regular update is safe to instal.

    (When eveybody's CCleaner was compromised back in 2017 it was through the regular updates, in fact as I recall the emergency updater was brough out as a response to that breach to make sure that everyone could be automatically updated onto a 'clean' version).

  14. Thank you, this bug is known about and an automatic fix is now being rolled out today.

    Your Health Check should start working properly again soon.
    It will fix itself automatically and you don't need to do anything*.
    It won't notify you when it happens, you just have to keep trying Health Check to see if it has happened for you yet.

    Some people have already reported that theirs has now been fixed.

    *It may have already fixed itself for you, if not then you can try Restarting your computer which may/should do it.

    Please let us know if it hasn't fixed itself by tomorrow,

  15. CCleaner will not touch an external drive.
    (Unless you explicitly tell it to do that by setting up an 'Include' specifying the drives pathname, and then also tick 'Custom files and folders' to be cleaned).
    It will not delete any photo files from any drive. (Unless you specifically tell it to do so with an Include).

    Can you tell us exactly what you did, and exactly what you saw that made you think that CCleaner was deleting photos from an external drive.

    Quote

    I happened to look over and see it was DELETING FROM MY EXTERNAL DRIVE.

    How did you 'see' that? In other words what exactly did you see?

    You say that you had checklisted items to clean so that suggests that you were using Custom Clean.
    (PS. There is nothing there to tick for external drives).
    But did you also do anything else?

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