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Posts posted by nukecad

  1. I don't have Chrome either, or CCleaner Browser, but most browsers keep profiles etc. in '...\AppData\Local\Browsername\...' and '...\AppData\Roaming\Browsername\...'

    If you are writing a batch to clear, or backup, or otherwise work with those configs then you need to look in both Local and Roaming.

    eg. I use Firefox and that keeps things like caches and sessions in Local, but other things like cookies are kept in Roaming.

    You probably already know that as your batch was previously backing up Firefox stuff, but others may find it helpful.

  2. Sunny.png could be from anything - anything that uses a sun icon somewhere.
    (Google "sunny.png" and you'll see just how many different pictures use that same name).

    The temporary file locations for IE are used by many Microsoft and other apps, you don't have to be using IE itself to get things put into it's temporary file locations.
    (As an example CCleaner itself puts a couple of files in there when you open it).

    The 'News and Interests' app uses Edge Chromium rather than IE. (Click on any of the topics in there and it will open Edge Chrome).

    What I was meaning about 'updating' is that it's a news and weather app so it has to keep getting new information (updates) from the internet all the time so that it can show you the latest news and weather.
    If you are not connected to the internet it can't do that, so it will just show a 'holding' generic icon until you do connect to the internet again - Which is exactly what you said:


    the "news and interests" icon on the taskbar reverts to a generic icon until I connect with the internet.

    It can't show the current temperature/news if it can't ask the internet what it is. So it doesn't know whether to show you a sun, cloud, or rain icon.
    Once you do connect to the internet again it can 'update' its information and change the icon to show what the current weather is.

  3. 10 hours ago, Gabrielizalo said:

    Please add support to WSL in Windows.

    For example, WSL never deletes /tmp folder. So, it will be cool that CCleaner cleans it.

    Doing so could corrupt your Linux distro, meaning that you'd have to reinstall it.

    Which is why WSL doesn't clear it as standard.

    Different Linux distros work in different ways, so it's best left to your distro to clear it's own files on exit (if it does that).

    If you want to try it, at your own risk, then you could make the "../AppData/Local/lxss/rootfs/tmp" 'All files' an include in Custom Clean by using Options>Include.

  4. Did task manager show Squirrel (the seperate updater) running in the background even though Discord wasn't open?
    I'm thinking that it may still have been updating Discord.

    If your computer is working as normal, slows down, then after a while goes back to normal that is most likely a sign that something is updating in the background.
    Windows Defender definitions can often be the culprit there, they update at least daily.

    Sometimes a slow boot is because Windows Update is updating things in the background when you boot.
    Often Defender definitions again, but you will also see it lasting much longer when you first boot or restart following every second Tuesday of each month - This week was the second Tuesday in the month.
    That's because Microsoft push out Windows 10 updates on that Tuesday, which download on Tuesday or Wednesday and then install next time you start the computer thus slowing it down for a while.

    Browsers such as Chrome and Firefox, and other softwares also push out monthly updates at the same time.

    As well as updates:

    Restart will always take longer than Shutdown/Boot with Windows 10, it's the way Windows 10 works.

    Shutdown will always hibernate the Windows Kernel so that it can then boot faster.
    (That's a different thing from you selecting 'Hibernate' which hibernates everything that you have open).

    Restart does not hibernate the Kernel and so starts Windows completely from scratch, which takes longer.
    You should do a restart regularly, to clear things out. Windows Update will usually make you do a Restart at least once a month, but some recommend once a day is better.
    (It's also why anyone helping with a problem will tell you to do a Restart and not a Shutdown - Restart clears more in Windows 10).

    If background updates or processes are really slowing you down then it may be time to consider updating your computer or getting a new one.
    Get more RAM in there if you can, get a bigger Hard Drive or better yet get a Solid State Drive (SSD).

    I'd also suggest running ADWcleaner from Malwarebytes, it can remove unwanted/uneeded apps that are slowing things down, use with care and check what it saying can be removed (you might actually want/use some of it).

  5. You have nailed the cause.

    I don't use or really know Discord, but as said above that particular registry entry is concerned with audio, so your findings make sense.

    A quick search finds that "com.squirrel.Discord.Discord" is a separate application that is used by the Discord installer, and that notification is seen when Discord is updating/has updated itself.

    So it's Discord updates in the background that are slowing things down for a while on your machine.
    Once the Discord update has finished then your machine should speed up to normal again, which is what you report above with things going back to normal after a couple of minutes.

    You are not the only one to have issues with this slowdown when Discord is updating, this thread was started 2 years ago and people are still asking for a way to turn the automatic updates off:

    Any update, of anything, happening in the background can slow things down for a while.

    Apparently Discord does update itself frequently, and as said in that link there is no setting that you can use to stop this updating behaviour from Discord.

    (I have seen one option to stop them altogether, but it's an all or nothing and you may not want to leave Discord with no updates at all. I'll leave you to find that yourself if you want to, it's not hard to find).

    So as things stand it looks like you are stuck with the occasional slowdown, unless you stop using Discord, but at least you now know what is causing your occasional slowdowns.


    As for clearing that reg entry using CCleaner.
    Doing that probably stopped the Discord/Squirrel update process (because the update process relied on that reg entry) and so your speed would go back to normal - until discord decided to check for updates again and started redoing the one that you had stopped (because by then Windows had put the reg entry back).

    PS. If you don't want to see that 'SpeechRuntime.exe' in CCleaner then next time it shows right-click on it and select 'Add to Exclude List', CCleaner won't show it to you again.

  6. That particular registry entry is used by Cortana, Accessibility Options (Ease of Access), and some audio drivers.
    It can 'break' those things if completely removed.
    Because it's needed Windows will put it straight back if you remove it.

    The pathname that you give is the genuine pathname for speechruntime and as it should be.

    Normally we would say to leave it alone, (normally we would say not to use the Registry Cleaner at all with Windows 10), but if you are sure that removing that particular registry entry (only that and nothing else) cures your slowdown problem then it's indicating that something else is wrong somewhere.

    I don't belive it's the reg entry itself that is the problem, temporarily removing it is just clearing/resetting whatever is the problem.

    Is there something that you are doing/using in particular when the computer slows down?
    Is it when you are using one particular app?
    Do you have a music app or something similar playing in the background?

    When your computer slows down try opening Task Manager to see just what is using all the Memory or all the CPU, that should indicate where the problem actually is.

    Check your settings for Cortana, and for any audio apps/drivers that you have installed.

    If you don't use Cortana then you could consider disabling it: (Note that you will have to use the Registry Editor - if you are not comfortable using it then get a friend who is familiar with it to help you)
    (Disabling Cortana will not remove the speechruntime registry entry, but it takes Coratna away as the possible cause of your slowdowns).

    Are you using any accessibility options, especially any 3rd party (not Microsoft) accessibility apps?
    If you are then it may be a 'memory leak' from that.



  7. They are pretty standard paramaters that anyone 'techie' knows, and are usually given in 'follow this exactly' advice to 'non-techies' who are having problems.

    sfc on it's own will often do the job - but it uses the 'image' already held on the computer so to be sure using dism first with those parameters makes sure that image is up to date and "good".

    So of your options it would be b+) Not known about by newbies and that patticular M$ documentation is at a non-techie level.

    But then once you know that the commands/options are there, and know that you should look them up again if you're having problems, you are on your way to becoming a techie and amazing your non-techie friends with your knowkedge.

  8. The exceptions are stated in the next paragraph on that webpage:


    We create licenses for our Professional and Business products (per computer) with some exceptions. For example, if you buy a boxed copy of CCleaner Professional in a retail store, you may be able to install it on more than one computer. Please check the box or packaging for more details.

    Boxed edtions for retail sale may, at various times, have included special offers (including possibly multi-machine offers) and some old stock may still be on the retailers shelves. Any offer on a boxed product will still be honoured.

    Usually if you want a licence to cover 3 machines you would buy the 'Pro Plus' edition of CCleaner:


    The CCleaner Professional Plus bundle works on up to 3 computers

    For more than 3 machines you would want one of the Business editions:

    If you have bought 'CCleaner Pro' but now want to upgrade it to 'CCleaner Pro Plus' to cover three machines then email support@ccleaner.com who should be able to help you.

  9. 32 minutes ago, Marc1961 said:

    Heb al verschillende mails gestuurd naar support maar tot op heden geen enkele reactie.

    It's best to send just one and wait for their reply.
    Requests are dealt with in the order that they are received, and sending more than one can put your original request back down the queue with the newer one.

    Het is het beste om er maar één te sturen en te wachten op hun antwoord. Verzoeken worden behandeld in de volgorde waarin ze zijn ontvangen, en als u er meer dan één verzendt, kunt u uw oorspronkelijke verzoek weer in de wachtrij plaatsen met het nieuwere

    Have you read/Heb je gelezen:  https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional

  10. 10 hours ago, idgas01 said:

     In fact, your mods and admins will probably just try to delete this message and ban me. 

    Nope, we won't.

    We are not the kind of forum that simply removes any critical comments.

    In fact, despite that you have now asked yourself for your posts to be deleted they are staying here.
    Your Bluetooth fix may even help others.


    Or mouth off to me and lecture me on rules this and rules that.

    No lecture; you know the rules and know what will happen if you break them.

  11. Windows can be a PITA at times.

    One thing to know is that Win 10 no longer shuts down the same way as "old" Windows did.

    Shutdown no longer fully shuts down Windows and starts afresh. Instead it will 'hibernate' the Windows Kernel. (Not the same as hibernating Windows yourself which hibernates apps as well).

    To get a full refresh/reload of Win 10 you have to 'Restart', which doesn't hibernate anything and gives a new launch of Windows. - That can be counterintuitive if you are used to older Windows versions.

    Doing a Windows Restart every few days or so may help iron out the inconsistencies you are seeing.

  12. You will have paid what it said on the site when you purchased, (if you contact support and explain that the purchase from CCleaner itself wasn't working they might be able to do something for you and match the offer price).

    PS. It does pay to look at a few different official webpages.
    Looking just now I found the first one linked from the standard https://www.ccleaner.com/ page at the standard price of £24.95 (GBP), then another official page offering it at £19.95 instead of £24.95, but a 3rd official page has a different offer and has it at only £17.46 GBP.
    All 3 official pages came up on a quick google search so it just depended which one you clicked.
    (We are never sure on the forum just what deals are running at any time, only the staff/support know that).

    You'll often find the same on other software websites (one deal on one page, a newer different deal on a different page)  the deals change all the time so it always pays to check a couple of the websearch hits when buying any software.


  13. I've never seen that before.

    It looks like a server connection problem. Which could be at Cleverbridge, or at Mastercard, or anywhere in between.

    Personally I'd cancel it and try again. (Maybe check there isn't something like a DDOS going on at Mastercard).

    As it doesn't seem to be connecting with Mastercard it's unlikely that you will get charged if you abort it.

    If you should try again and find yourself charged twice then an email to support@ccleaner.com will sort it out and refund you.

    Edit- maybe try the webpage rather than through the app. Look for offers.

  14. CCleaners uninstaller is simply a quicker way of accessing Windows own uninstall routine, it isn't meant to be anything else.

    The features that you describe/ask for is exactly what the Revo uninstaller app does, (it's almost as if you read it off their webpage), if you want those features then why not get Revo?

  15. I'm not sure, but if you used the same email address for both then maybe?

    I suggest that your best bet is to email support on:


    letting them know that you have bought 2 different licences for different machines and it seems to be causing a problem.

    They are usually very good at sorting issues with licensing.

  16. I believe that "CBA" is Cleverbridge who do the payment processing.

    It is not unusual that people sometimes make mistakes when entering the details. (even with their own name at times).

    Confusing numbers and letters in the key can be a common mistake, eg. S & 5, B & 8, etc.

    We also sometimes see things like a person buying /registering with 'Steven' but then trying to use 'Steve' in the registration box.

    We advise copying and pasting the name and key from the confirmation email into the registration box(es) just to make sure you are entering what has been registered.

    See here for more advice on registering: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional


  17. CCleaner is not an antivirus/antimalware application.

    CCleaner will not remove malware - it is not designed to do that job.

    Use an antivirus/antimalware programme to remove nasties.

    PS. The application that you named is not actually malware, it is Adware and is flagged by AVs/AMs as a PUP (Potentially Unwanted Programme) - which means that while most people would not want it there will be some who do want to have it on their machine.

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