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Everything posted by nukecad

  1. John McAfee's lawyer has announced that he has hung himself in a Spanish prison after the Spanish high court authorised his extradition to the United States on tax evasion charges: https://www.reuters.com/legal/government/john-mcafee-found-dead-prison-after-spanish-court-allows-extradition-2021-06-23/ Say what you like he's had a colourful life. (Wonder if they'll make a film?).
  2. Contact support by email to make your request: support@ccleaner.com
  3. Thanks @Dave CCleaner I fully accept your correction about the 'bouncing arrow' when downloading CCleaner, and have edited the post accordingly. I was going from the following which I have observed in the past (I've now tested it some more): In Firefox if you are late in clicking on the arrow tag, or click where it has just bounced from, then you actually click the Browser banner and get taken to the page to download the browser. (You don't actually have to click the blue 'Download Free' button in that banner, it's a graphic and not an actual button and clicking anywhere on the banner will take you to the browser dowload page - maybe that could be changed to an actual button). The unobservant may then think they are still downloading CCleaner and so click the green 'Free Download' button for the browser as well. Admittedly though that still shouldn't install the browser, just download the installer. Can I aslo point out that that arrow can have another glitch in Firefox; if the menubar has had other add-on icons loaded. As you can see here, on my Firefox it's pointing to Malwarebytes Browser Guard rather than the download icon. (If I didn't have the Browser Guard add-on it would be pointing at AdBlock).
  4. I had similar with Irfanview last December - On further investigation Windows showed that I had both 32-bit and 64-bit versions installed, but at different versions. I simply uninstalled the 32-bit version and that solved it, because the 32-bit Irfan view is no longer installed CCleaner doesn't try to update it. https://community.ccleaner.com/topic/59752-ccleaner-health-check-reports-wrong-irfanview-version/?tab=comments#comment-325892
  5. nukecad


    Could you give more details? Eg. When you say "follow" that usuallly means follow another users posted content - is that on a specific website or with specific software?
  6. That was timely, I was just doing some testing and uninstalled/reinstalled CCleaner. I realise that you say you hadn't installed again yourself, but this may help show others how it could happen. This is the offer screen that I was refering to above. You can see that if the graphic was missing (as it is in my screenshot above) and you just clicked 'Accept' without seeing what you were Accepting then you would get the browser, and it would set itself as default because you couldn't see that little tickbox to untick it.
  7. I'd never say 100% sure of anything like that. One thing that I will note is that if you installed CCleaner a year ago and hadn't been updating it then it WILL have force updated itself. This has been going on gradually for a couple of months to make sure that everyone who can be is up to date (Win XP/Vista have to stay on old versions): https://support.piriform.com/hc/en-us/articles/360052107891-Why-have-I-been-updated-to-CCleaner-v5-74-#why-have-i-been-updated-to-a-newer-version-of-ccleaner--0-0 We have had previous reports of the Browser 'installing itself'. (I've had a search and the last one I can find before yours was from January). However when investigated it's usually been one of the above two causes, or likely that the user has clicked through something on a webpage (or a pop-up?) quickly without reading and accepted the Browser as an offer that way. If it was something that happened regularly, without user intervention (mistake?), then we would see a lot more such reports. CCleaner does have a habit of offering things in pop-ups, (which often annoys some users). It can be annoying to get something you didn't want (I once got Chrome browser installed by not paying attention to what I was clicking). It's easy enough to reset your default browser and uninstall the CCleaner Browser.
  8. The Browser has probably been installed when you installed/re-installed the new CCleaner version. And although many don't believe it, you probably asked for the browser by mistake not realising that it was being offered. There are a couple of ways I know of that can happen without you realising that you have asked for the Browser to install. The first is from the CCleaner download page - when, in some browsers notably Firefox, you see an arrow 'tag' bouncing up and down in the top right corner saying 'Click here to install'. If you try to click on that arrow itself you could hit the advertising banner underneath it and get taken to the download page for the Browser. If you weren't paying attention you could think you were still downloading CCleaner and so click the download button there. The second way it can happen is an occasional bug in the standard installer. The standard installer shows you an 'offer' for another Piriform/Avast product with big blue 'Accept' and 'Decline' buttons, very occasionally the image for the offer doesn't load and you just see the two buttons - if you then click 'Accept' you will get whatever should have been showing as offered. (You should click 'Decline', but of course you have to know about the bug). I've seen it happen a few times myself, and saw it again last Friday, I've told the staff that it's still happening occasionally. Just set whatever browser you normally use to be the default again. (And uninstall the CCleaner browser if you don't want it).
  9. I'm not sure where you are looking but an installed CCleaner is listed in the Windows applications list in Settings (and also in the old style Control Panel) and can be uninstalled from there: It can also be uninstalled from within CCleaner itself:
  10. As Windows 7 is end of life I wouldn't even try updating drivers, new drivers may not have been written/checked for compatibility with Win 7.
  11. Confirmed here, I've pointed the staff to this.
  12. Malwarebytes for Mac will probably be able to remove whatever is causing the redirect: https://www.malwarebytes.com/mac
  13. Can't see the log on this phone but that sounds like it is unable to reach the server(s) needed for the Speed and Security checks. Might just be a temporary issue either with the server or with your AV not recoginsing the new CCleaner version yet and so blocking it. Try updating your AV and see if that fixes it.
  14. You should be OK having a look and or doing a scan, as long as you don't tell it to actually update any drivers. It might update them without problem, but seeing the number of reports we have had here in the last two days I wouldn't risk it. (TBH I wouldn't risk any driver updater anyway).
  15. Download the 'Slim' installer from here (3rd one down) and double click 'ccsetup582_slim.exe' to install it: https://www.ccleaner.com/ccleaner/builds It should pick up your existing licence, but if not and it installs as Free then simply go to Options>About and click on Upgrade to Pro, enter your current licence key in the box, and click register. (You may want to make a note of your licence key from 5.81 before installing 5.82, just in case. It can be found at Options>About>License Information). PS. Once you have 5.82 I'd avoid the new Driver Updater, it's causing serious issues for some users. If the above still does not work for you then it looks like something may be blocking the install, please come back telling us which Windows version you have and what AntiVirus you are using.
  16. It's an intermittent bug that has been going on in every version for a while now. Sometimes each the items is listed in two's, sometimes the whole category is repeated one under the other. Being intermittent, and displaying two different behaviours, it seems to be proving difficult to track down what causes it. Plus as you say it doesn't affect functionality so it's probably not a high priority to fix. We've just got used to ignoring it when it happens.
  17. You cannot set Health Check it will always do it's own thing. If you want to customise what is cleaned or not then you have to use Custom Clean where you can change the settings. You said as much yourself in your first post. If Health Check used the Custom Clean settings then there would be no point in having the two different cleaning methods - Health Check would just be the same as Custom Clean.
  18. SpeechRuntime.exe -ToastNotifier is a new registry entry related to Windows 10 21H1. It's also now used by certain components of Win 10 20H1 and 20H2. Windows has put it on your computer because it is needed, and if you remove it then Windows will put it straight back. Right click on it and 'Add to exclude list' then CCleaner will ignore it. PS. We recommend that you don't regularly use the Registry Cleaner with Windows 10. Windows 10 changes the registry often which can give false results. See this: https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804 Here is Microsofts stance on using any Registry Cleaner: https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities
  19. There was also an update to Firefox yesterday, v89.0.1, don't know if you've got that and if it may also have had an effect? https://www.mozilla.org/en-US/firefox/89.0.1/releasenotes/
  20. Thanks for the extra info Hazelnut, that saves a reinstall. (I don't have that option in my CCleaner - but that will be because I clear out the language folder after updating CCleaner).
  21. You need to set the language to be used when you are installing CCleaner. Reinstall CCleaner and set the language to French during the new install. Vous devez définir la langue à utiliser lors de l'installation de CCleaner. Réinstallez CCleaner et définissez la langue sur le français lors de la nouvelle installation.
  22. Let's see if we can pin this down, three questions to start. When you say that it is not cleaning on closing Firefox then what is telling you that it isn't being cleaned? Close Firefox and then look in Windows Task Manager, can you see anything Firefox related still running. (Or a Firefox add-on still running). Could you also screenshot your Smart Cleaning settings? eg. this one has Firefox set to clean on closing but not to notify you that it has cleaned it.
  23. As the Driver Updater is a new feature, Beta status, and only available to a limited number of users, I have flagged this up to the staff for a reply.
  24. Question split into it's own topic, was previously in a topic about CCleaner on Windows XP.
  25. Fair enough, it will depend on how much browsing you have been doing between cleans as to how many cookies, history, and temp files have built up. If you are not running one or more adblockers the numbers are also going to be higher. But I was wondering about the discrepancy reported between 'found' and 'cleaned'. (Sounds a bit like the corrupt bin problem but that should show in 'Space' not 'Trackers'). Personally I don't see anything like that many, but I do thoroughly clear Firefoxs' various caches each time I close it. I clean them regularly after every session with my own cleaner batch file, before I use CCleaner once a day or so. @Javajoe25can I suggest that you try adding Malwarebytes Browser Guard to your Firefox, its Free. That will block many of the trackers as well as helping with general adblocking and browser security - you choice if you want to add it of course (I've been using it since it was in beta testing): https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/?src=search
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