nukecad

I get you, You asked about one kind of popup (the reminder notifications in the bottom right corner) and he replied about a different kind of popup (the Smart Cleaning popups in the same place). Annoying. Lack of training, or lazy/busy and just saw 'popup' so gave the most common stock answer, or who knows? You will never completely stop those renewal reminder popups (until you do renew) but they shouldn't keep coming back so often once you have dismissed them. How are you closing them? Are you just closing them with the X at the top (if there is one)? There should be a highlighted text in them to click, I can't remember just what it says for the renewal one, something like "Remind me later" and clicking that should put a stop on it reappearing for a week or so. It is easy to miss it though, it's just highlighted text and not a clear button. Edit: This is an old image I found from a couple of years ago, the latest ones should be similar:

Both those responses were simply agreeing with you, it's forum shorthand. So they are relevant to your subject, they agree with it. When you raise a ticket you get an automated response email, and that does also include 'generic' suggestions/fixes for some of the most commonly seen issues. Of course that's just a stock form, sent out automatically by a computer before any person has even seen that you have raised a ticket. Many/most software supports do that. If those stock suggestions do not apply to your issue then you simply ignore them and wait for a response from a human. Is that what you are talking about here, just that automated reply? A real person should contact you later, after having had chance to read your ticket. That has in the past few months been taking a long time to happen, up to a week or more, - although response times do seem to have fallen again to the more usual couple of hours for a person to respond. Note that if you don't raise your ticket from the email used when purchasing CCleaner then any reply from a real person will take longer. The queueing system recognises that purchase email addres as one that has a valid account/licence, and so has paid for support.* *Those who are not automatically identified as having paid for support are put at the back of the queue for any support requests. So if/when emailing from a different address then the system won't recognise it, so won't recognise you as a paying customer. You should still provide the emailthat you used when purchasing, so that when a support person does get round to your request they can find your account.

If it's a newer licence and says 3 devices (not an older licence that was 3 PCs) then yes the same licence can be used on PC, and/or Mac, and/or Android devices at the same time. Simply install the CCleaner Free version for the device type and then enter your licence key to activate it as CCleaner Pro. Instructions on how to do that for each of the 3 device types can be found here: https://support.ccleaner.com/s/article/how-to-register-and-activate-ccleaner-professional?language=en_US

See: https://www.ccleaner.com/about/data-factsheet When you open CCleaner and you are online them it will check with the server if you have a (valid) licence, if your licence is up to date, when it's due to expire, and so on. The task that runs everyday (at 9PM in your case. it's a different time for everybody) is the crash reporter. It opens on a (daily) schedule and checks if there are any CCleaner error reports/logs to send, if there aren't any then it doesn't send anything. I have confirmed that to my own satisfaction. It can be annoying because it briefly flashes a command window on screen, on/off too quick to read it and see what it is. You can go into Windows Task Scheduler and change the time it runs - I sugest that you set it to run at startup and that way you'll not notice it. (If you simply disable it in Task Scheduler then it will get re-enabled next time you update or re-install CCleaner). I'm not sure just which popups you mean, there's more than one type. Popups may be notifications from Smart Cleaning - disable Smart cleaning to stop them. (or in CCleaner Pro change the Smart Cleaning options). Or they could be advertising popups about offers on purchasing CCleaner Pro - that's the price you pay for running the Free version of most software that has a paid version too. (The way to stop those is pretty obvious, buy Pro). Why it would be updating automatically if you have turned that off I don't know, but check that it hasn't been turned on again. How do you usually update your CCleaner to the latest version?

That is a NAS drive, (for use in a networked 'server' type setup) Are you using it as NAS, or simply as a single external drive for backups, etc? Being honest Defraggler is meant for home use, and with the typical size of drives that home users had around 10 years ago. Any home use defragmenter is going to take a long time with the 1+TB size drives that are becoming more common these days, and I doubt I'd even try using it on a 18TB drive. (I might use a 'Files only' defrag in a pinch, but not a full disk defrag). I suggest that you contact WD and ask them for their recommendations of what defragging software to use with that particular NAS drive.

Surely you can tell if your system is Windows 10 or Windows 7. Go to Setttings>System>About and see what it says there. Or open a comand prompt and type: winver CCleaner could not change a Windows version, it simply does not have the capability to do that. Can you post a screenshot of your desktop?

@spurz Please reply here on the forum - do not send replies by Direct Messaging. For others, spurz has replied: Did you read my instructions above? I did not tell you to install anything, I said to run ccleaner64.exe directly from the downloaded zip file. If you do that and ccleaner64.exe in the zip file is also 'not found' when you double click it, and so unable to launch from the zip, then that would suggest to me that there is probably an issue with you Windows installation. Windows should be able to 'find' and run app executables when you double-click them. So we need to take a look at your Windows to see what the issue might be. Firstly: Go to Start>Settings>System>About and screenshot the Windows specifications like this, or tell us (in this thread not by DM) exactly what each of these 5 specifications says on your machine: Next: Open the Windows Start menu and type: command It should show you Command Prompt - click: Run as administrator In the command Window that opens type: sfc /scannow and press Enter. That will run a scan to check and if needed repair any Windows file system errors, it should take about 10 or 20 minutes, let it finish. Let us know (in this thread not by DM) what it says when it has finished the scan.

As something on your machine appears to be interfering with opening the installed CCleaner then I'd try using the uninstalled portable version. Go to the CCleaner builds page: https://www.ccleaner.com/ccleaner/builds Scroll to the bottom and download the Portable build, (you can leave it in your downloads folder, or put it on a USB stick). Browse to the downloaded ccsetup620.zip file in File Explorer and open it, (in Win10/11 just double-click it to open like a folder). Double-click the CCleaner64.exe and in the pop-up select 'Run' when it asks, see if that opens CCleaner Free version for you. Let us know how you go with trying that. If the Portable will run for you then it does point to something on your particular machine blocking the installed version.

I'm not to sure about the Android version, I don't use it, but there's an obvious question to ask: Is your Firefox Android (or the whole device) synced? If it is then the syncing wiill put history etc. straight back after CCleaner has cleared it - that's what syncing does, saves things like history to the cloud and sends them to all you devices if they aren't there already. On a PC a browser (or anything else) has to be closed before CCleaner can clear it, I don't belive that's the same case on Android so that will be why it doesn't need to ask.

I assume your other post was just the same thing? It was the same image but there was no text with it. When an option is greyed out like that it generally means that it cannot reach the server that it need to check with. If you look yours is telling you that in the box. 'Security' is the Software Updater, so for some reason yours is not reaching the server needed to check if there are any new versions of installed softwares. It may just be an issue at the server in which case try again later, but it may also be your Antivirus or Firewall settings that are blocking your access to that server. I see that you have McAfee so I'd check if it is that that is blocking the required connection. https://www.mcafee.com/support/?articleId=TS100813&page=shell&shell=article-view PS if your Malwarbytes is the paid version running in real time then have you set the required exceptions in both MB4 and McAfee so that they can run happily together? https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-v4-antivirus-exclusions-list I notice that you also have a "PC Optimiser"of some description, I don't recognise the icon, it might be worth checking that for any blocking as well.

I'm not a fan of any driver updater, and regard them as unnecessary unless you have a problem with a specific driver. I did have an issue recently and did use CCleaners Driver Updater to update just that one driver, but it's not something I would use otherwise.

CCleaners Duplicate Finder will only let you select one file at a time to delete and then delete those you have selected. It's like that so there is less chance that you could delete a whole raft of files that you didn't really mean to. Yours seems to be a case where you have duplicate directories though. In that case i would use the duplicate finder to find them, and then being careful (and at your own risk) use Windows File Explorer to delete the unwanted directories. Other duplicate finders will let you select loads of duplicates with one click, but of course there are dangers with that that you may delete the wrong things. In the end it comes down to how careful you want to be, and being more careful takes more time.

It might help if you gave more details. eg. Just what driver is it balking at? Plus what Windows version do you have? Are you using an Antivirus other than the built in Windows Security? How did you contact support, and when was that?

Plenty, there are posts about it regularly. We knew that the 'Manage Subscription' button in CCleaner itself had gone missing some time ago, we weren't aware that the webpage link had also stopped working. The manage subscription portal is obviously still there, - because they gave you a working link to it. (I belive that the link given in the purchase confirmation email also still works). So it seems a bit odd to remove it from the app and webpage. Presumably they do have a reason for removing it, maybe they just want it's use restricted while they are changing things? It's no doubt tied in somehow to the recent changes made to the licencing system itself, so that accounts will now cover all products from all the companies in the Gen Digital group PS. It is good to see that support are now responding quickly again, both to the forms as you report here and to direct emails as reported on another thread.

As I suggested - just buy a new licence using your new card - problem solved.

Dunno then, I guess most Pro users would do the same if it does happen and just change it back to how they want it.

On the forum we usually see those wanting to cancel their automatic renewal rather than worried about keeping it going That makes me wonder if it's that confusing support? The simple solution would seem pretty obvious though - just purchase a new licence/subscription using your new card. It will be a new licence key but just enter it in Options>Licence key. If you do that with less than 90 days left on the old licence (and use the same email address) then the time remaining on the old should get automatically added to the new one.

No need to post more than once. What is the issue that you are wanting to resolve? Did you use the support form or email support@ccleaner.com ?

Was it just a regular update from 6.19? I know that it will automatically turn Smart Cleaning on and set that "automatic cleaning with notification" option for browsers when you enter or re-enter a licence key to register the Free version as Pro.

Thanks, As you say your CCleaner runs OK if you don't have 'Custom files ...' ticked that's really all you wanted. If would be interesting to find the root cause, more so as you don't have any Includes set. So what is it trying to clean if you do tick it? and if you have no Includes then what is telling it to do that? There again as we can't replicate the issue, and nobody else has reported similar, then it may be something particular to your machine. That could be the machine itself, the Windows/setup, something that has been installed, or even a combination of those; all of which can make such oddities diffficut to track down. PS. Custom Clean is the old default clean, it just got given a name when the new one (Quick Clean/Easy Clean)/Health Check came along.

Try right-clicking on 'Custom files and folders' and selecting 'Analyze ...'. (It doesn't matter if it's ticked or not). Does it say that it's found anything to clean? if so then what has it found? If it has found something then double clicking on what has been found will give more details. (For this example I'd made the CCleaner language folder an include)

As lmacri says; Ticking 'Custom files and folders' will clean (or attempt to clean) whatever you have added to 'Include', - so you need to tell us just what you have added in there.

Good, thanks for letting us know. That was a quick response from support and more like what we were used to seeing before, hopefully it's a sign that those support backlogs have now been cleared.

Thanks for the link. However the OP talks about comparing junk cleaning in CCleaner to Performance Optimising in Norton, and that is obviously going to give different results because they are differnt things. To be meaningful you would have to : Compare the junk cleaning in one to the junk cleaning in the other. Compare the Perfomance Optimisation in one to the PO in the other. Compare the startup app reduction in one to the startup reduction in the other. Ensuring that the setting in each are the same (or as close as possible) before comparing. Not forgetting to reset the computer back to exactly how it was before running the first one, (reloading a full system image), so that the second has exactly the same things to look at. But before doing anything like that think about this: Norton and CCleaner are now part of the same overall company, so such tools and techniques are being shared by the two companies and the underlying junk cleaning/Performance Optimising software is very likely to be the same software with just a different user interface.* (In fact I don't believe that Norton even had a Performance Optimiser before the merger of the companies, in which case the one that Norton have now will be the Performance Optimiser from CCleaner ported over and now included in Norton AV. I'd also think that Norton's Startup-app reduction was probably also ported from CCleaner, and that the junk file cleaning now there is a version of CCleaner's Health Check). The rest of the options there in Norton are a disc defragmenter/optimiser (CCleaner doesn't do that, Piriform have Defraggler for that), and tools that are specific to an AV to stop the AV itself interfering with performance, so those aren't in CCleaner. In the end though it's the users choice which one they want to use, or if they want to use both. * Looking at those 7 Norton categories on that webpage there are 3 that can be compared directly with the CCleaner equivalent (and are probably the same thing anyway): Norton 'Speed up my computer startup time'. Probably the 'Speed' module from CCleaners 'Health Check' (or Tools>Startup, same thing). Norton 'Improve the time it takes programs and files to load'. Defrag/optimise - Defraggler not CCleaner. Norton 'Remove temporary files and folders that make my computer run slow'. Probably the cleaning module from CCleaner 'Health Check' . Norton 'Optimize your boot volume'. Defrag/optimise - Defraggler not CCleaner. Norton 'Improve performance when I play games or watch movies'. Stops the AV interfering with running tasks, AV specific not needed in CCleaner. Norton 'Stop interruptions when I use my favorite apps'. Stops the AV interfering with running tasks, AV specific not needed in CCleaner. Norton 'Show me programs that consume resources and slow me down'. CCleaner 'Performance Optimizer'

Sorry if you don't see it, but you are trying to compare apples to pears, One app is an antivirus, the other is a junk cleaner - they are different apps and are meant to do different things. Again - Norton isn't saying that those files and applications are junk, it is saying that Norton considers them to be 'unecessary'. Those are two different things. Even if two different apps are meant to do the same things then of course your (different) settings in each one will make a difference.