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Posts posted by nukecad

  1. Could you give more details?

    Eg. When you say "follow" that usuallly means follow another users posted content - is that on a specific website or with specific software?


  2. That was timely, I was just doing some testing and uninstalled/reinstalled CCleaner.

    I realise that you say you hadn't installed again yourself, but this may help show others how it could happen.

    This is the offer screen that I was refering to above.
    You can see that if the graphic was missing (as it is in my screenshot above) and you just clicked 'Accept' without seeing what you were Accepting then you would get the browser, and it would set itself as default because you couldn't see that little tickbox to untick it.


  3. I'd never say 100% sure of anything like that.

    One thing that I will note is that if you installed CCleaner a year ago and hadn't been updating it then it WILL have force updated itself.
    This has been going on gradually for a couple of months to make sure that everyone who can be is up to date (Win XP/Vista have to stay on old versions): https://support.piriform.com/hc/en-us/articles/360052107891-Why-have-I-been-updated-to-CCleaner-v5-74-#why-have-i-been-updated-to-a-newer-version-of-ccleaner--0-0

    We have had previous reports of the Browser 'installing itself'. (I've had a search and the last one I can find before yours was from January).

    However when investigated it's usually been one of the above two causes, or likely that the user has clicked through something on a webpage (or a pop-up?) quickly without reading and accepted the Browser as an offer that way.

    If it was something that happened regularly, without user intervention (mistake?), then we would see a lot more such reports.

    CCleaner does have a habit of offering things in pop-ups, (which often annoys some users).

    It can be annoying to get something you didn't want (I once got Chrome browser installed by not paying attention to what I was clicking).
    It's easy enough to reset your default browser and uninstall the CCleaner Browser.

  4. Quote

    Why does this happen?

    The Browser has probably been installed when you installed/re-installed the new CCleaner version.

    And although many don't believe it, you probably asked for the browser by mistake not realising that it was being offered.

    There are a couple of ways I know of that can happen without you realising that you have asked for the Browser to install.

    The first is from the CCleaner download page - when you see an arrow 'tag' bouncing up and down in the top right corner saying 'Click here to install' that's actually to install the Browser refered to in the banner across the page.
    (Yes, I think it's sneaky too - it should at least say 'Click here to install Browser' to make it clearer).


    The second way it can happen is an occasional bug in the standard installer.
    The standard installer shows you an 'offer' for another Piriform/Avast product with big blue 'Accept' and 'Decline' buttons, very occasionally the image for the offer doesn't load and you just see the two buttons - if you then click 'Accept' you will get whatever should have been showing as offered. (You should click 'Decline', but of course you have to know about the bug).
    I've seen it happen a few times myself, and saw it again last Friday, I've told the staff that it's still happening occasionally.


    Just set whatever browser you normally use to be the default again. (And uninstall the CCleaner browser if you don't want it).

  5. Can't see the log on this phone but that sounds like it is unable to reach the server(s) needed for the Speed and Security checks.

    Might just be a temporary issue either with the server or with your AV not recoginsing the new CCleaner version yet and so blocking it.

    Try updating your AV and see if that fixes it.

  6. Download the 'Slim' installer from here (3rd one down) and double click 'ccsetup582_slim.exe' to install it:

    It should pick up your existing licence, but if not and it installs as Free then simply go to Options>About and click on Upgrade to Pro, enter your current licence key in the box, and click register.
    (You may want to make a note of your licence key from 5.81 before installing 5.82, just in case. It can be found at Options>About>License Information).

    PS. Once you have 5.82 I'd avoid the new Driver Updater, it's causing serious issues for some users.

    If the above still does not work for you then it looks like something may be blocking the install, please come back telling us which Windows version you have and what AntiVirus you are using.

  7. It's an intermittent bug that has been going on in every version for a while now.

    Sometimes each the items is listed in two's, sometimes the whole category is repeated one under the other.

    Being intermittent, and displaying two different behaviours, it seems to be proving difficult to track down what causes it.
    Plus as you say it doesn't affect functionality so it's probably not a high priority to fix.

    We've just got used to ignoring it when it happens.

  8. You cannot set Health Check it will always do it's own thing.

    If you want to customise what is cleaned or not then you have to use Custom Clean where you can change the settings.

    You said as much yourself in your first post.

    If Health Check used the Custom Clean settings then there would be no point in having the two different cleaning methods - Health Check would just be the same as Custom Clean.

  9. SpeechRuntime.exe -ToastNotifier is a new registry entry related to Windows 10 21H1.

    It's also now used by certaing components of Win 10 20H1 and 20H2.

    Windows has put it on your computer because it is needed, and if you remove it then Windows will put it straight back.

    Right click on it and 'Add to exclude list' then CCleaner will ignore it.

    We recommend that you don't regularly use the Registry Cleaner with Windows 10. Windows 10 changes the registry often which can give false results.
    See this: https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804

    Here is Microsofts stance on using any Registry Cleaner:

  10. Quote

    hello I do not understand ccleaner all the information concerning the cleaning of my computer are in English how to switch from English to French please answer me

    You need to set the language to be used when you are installing CCleaner.

    Reinstall CCleaner and set the language to French during the new install.

    Vous devez définir la langue à utiliser lors de l'installation de CCleaner.

    Réinstallez CCleaner et définissez la langue sur le français lors de la nouvelle installation.


  11. Let's see if we can pin this down, three questions to start.

    When you say that it is not cleaning on closing Firefox then what is telling you that it isn't being cleaned?

    Close Firefox and then look in Windows Task Manager, can you see anything Firefox related still running. (Or a Firefox add-on still running).

    Could you also screenshot your Smart Cleaning settings?
    eg. this one has Firefox set to clean on closing but not to notify you that it has cleaned it.

  12. Fair enough, it will depend on how much browsing you have been doing between cleans as to how many cookies, history, and temp files have built up.

    If you are not running one or more adblockers the numbers are also going to be higher.

    But I was wondering about the discrepancy reported between 'found' and 'cleaned'.
    (Sounds a bit like the corrupt bin problem but that should show in 'Space' not 'Trackers').

    Personally I don't see anything like that many, but I do thoroughly clear Firefoxs' various caches each time I close it.
    I clean them regularly after every session with my own cleaner batch file, before I use CCleaner once a day or so.

    @Javajoe25can I suggest that you try adding Malwarebytes Browser Guard to your Firefox, its Free. That will block many of the trackers as well as helping with general adblocking and browser security - you choice if you want to add it of course (I've been using it since it was in beta testing):

  13. 12 hours ago, Yaron said:

    Are you active on any general Windows 10 forum? :)

    Not realy; here, a disability forum, and a landlord/tenant forum are where I am most active, less so on the Malwarebytes forum, and I also mod on a CAD forum.
    Google my username, it's no secret, and you'll find them.

    Nearest to 'general' would probably be the BleepingComputer forum, but I'm a minor contibutor there.

  14. It is quite normal for "Trackers" and "Junk" to reappear straight after cleaning and is just how a computer works.

    However, @Javajoe25the numbers you report seem odd and 9872 seems especially high - can you give us more details of your Windows version, the browser you are using, and your avtivirus.

    For a fuller explanation of just why Trackers etc. come back after cleaning, and what you can do to stop some of it, see this:


  15. 50 minutes ago, Yaron said:

    ... there's a difference between a reboot (after a complete shut down) and a restart.

    - I usually run CCleaner before a complete shut down, and on reboot dwm.exe RAM usage is high. I then restart and dwm.exe is "stable".

    I've now tried a a complete shut down without running CCleaner and got an "unstable" dwm.exe after rebooting.

    Does that make any sense?

    Yes it makes complete sense.

    Although it is counterintuitive if you are used to older Windows versions, with Windows 10 a Restart actually resets your system more thoroughly than a Shutdown/Reboot does.

    In other words, when it comes to Win 10, a "Complete Shutdown" is not as complete as you may think it is, and it's not as complete as a Restart.

    It gets a bit technical but a Shutdown with Win 10 actually hibernates the Windows Kernel to disc and restores it on Reboot.
    A Restart doesn't hibernate the Kernel and so Windows starts completely afresh.

    See this article, but be aware that even though lots of articles talk about turning off 'Fast Startup' Win 10 will still hibernate the Kernel with Fast Startup turned off - it just doesn't hibernate as much as it does with Fast Startup turned on. (But turning off Fast Startup is always a good step).

    So whatever is causing your dwm.exe to use excess RAM is not being cleared by a Shudown/Reboot but it is being cleared by a restart, which is what you report.

    Which suggests that the problem is with something Windows related rather than CCleaner, and so I'd say that the prime suspect has to be that Intel bug.

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