hhumphrey

Yes when I delete the empty winapp1.ini file CCleaner starts correctly but still has the buttons disabled. I tried the winsys1.ini as you have said and this has not solved the problem either.

I added a file called winapp1.ini as you stated. CCleaner won't even load I then added a file called ccleaner1.ini as I am not using the extension and ccleaner wouldn't load I then went and added a empty ccleaner.ini file and ccleaner wouldn't load

I am still having this issue. I have attached the old ini file i.e. the one I moved and the new one which was created when I restarted my PC and went back into cclenaer and ticked the option to Save all settings to ini file. I am not sure if this is of any use, but when both buttons are disabled I am also not able to scroll down the list of programs on the left hand side, it just continuelly shows the mouse cursor as busy when ever I hover over that part of the screen. If I go onto the registry cleaner tab while the analyse and run cleaner buttons are disabled on the cleaner tab. I can click on the scan for issues but this just freezes and stays at 3% constantly OLD INI - one which was moved [Options] Language=1033 SkipUAC=1 UpdateKey=12/25/2014 11:10:50 PM WipeFreeSpaceDrives=C:\ CookiesToSave=*.piriform.com|accounts.google.com|aol.com|facebook.com|google.com|mail.google.com|twitter.com|www.google.com|yahoo.com RunICS=0 Monitoring=1 SystemMonitoring=1 CheckTrialOffer=0 WINDOW_LEFT=283 WINDOW_TOP=64 WINDOW_WIDTH=800 WINDOW_HEIGHT=600 WINDOW_MAX=0 SystemMonitoringRunningNotification=0 LastMonitoringNotificationTime=12/25/2014 11:14:08 PM LMN=2|3|0|0|0|0|1|0|0|0|||| NEW INI - after restart and going back into ccleaner file and ticking the option to save settings to ini [Options] CheckTrialOffer=0 CookiesToSave=*.piriform.com|accounts.google.com|aol.com|facebook.com|google.com|mail.google.com|twitter.com|www.google.com|yahoo.com LMN=2|3|0|0|0|0|1|0|0|0|||| LastMonitoringNotificationTime=12/25/2014 11:40:40 PM Monitoring=1 NewVersion= RunICS=0 SystemMonitoring=1 SystemMonitoringRunningNotification=0 UpdateKey=01/10/2015 09:17:48 AM WINDOW_HEIGHT=600 WINDOW_LEFT=283 WINDOW_MAX=0 WINDOW_TOP=64 WINDOW_WIDTH=800 WipeFreeSpaceDrives=C:\

So a new ccleaner.ini file does not appear in the ccleaner folder. I then tried restarting my computer to see if a new ccleaner.ini file would appear. It didn't and I tried running ccleaner again and it reverted to my original problem of the buttons grayed out and not being clickable? Note after I restarted my pc and loaded ccleaner I went into the settings and the save settings to ini option was not ticked.

Yes that seems to work, the buttons are clickable again once I move the ccleaner.ini file.

I have tried the above however there is no winapp.ini file there? See screenshot attached

Windows 7 and version 5.01 Not using the add on And yes happens in safe mode Basically I can run ccleaner when I install it but when I restart my PC it then disables the buttons they are greyed out and not click able

I have tried that and it has not resolved the problem

I am also getting this issue ? Started getting the issue when I upgraded to version 5 ?