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  1. There was one CCleaner process running in Task Manager. I ended it and tried to install v.5 but I got the same error messages: If I select "open" to run the v.5 download, it freezes and nothing happens. If I select "save" then double tap on the saved file (ccsetup500_exe), I get the "How do you want to open this file?" message with Internet Shortcut Shell Extension DLL program recommended. When I select that, nothing happens. Yes, I have version 4.19 installed. Since you told me where I can go to re-install that version, I removed it from the tablet and tried to install v.5 from the saved downloaded file but still got the same error messages. I noticed, however, that the downloaded v.5 file was named "ccsetup500_exe" with no period (".") included in the name so, on a flier, I changed the file name to "ccsetup500.exe" (changed the underscore "_" to a period ".") and tried it. Didn't get any error messages and it installed like a charm. Why in the world would they give you a version application file to download and have it be unusable since it is named incorrectly???? The wonderful world of computers!!
  2. I have been a Ccleaner user for years and have always been pleased with the way it works and the ease with which it updates. I recently updated to v.5 on my desktop running windows 7 without a hitch. Tried to download and install the same new v.5 to my Surface Pro tablet running windows 8.1 but it won't work. When prompted to open or save the download and I tap open, it hangs and does nothing. If I tap save and try to run the exe file from the download folder, I get a message asking which program do I want to use to run the program and it suggests Internet Shortcut Shell Extension DLL but when I tap that, nothing happens except the same error message window opens again, and again, and again. I have tried disabling my firewall and windows defender anti virus but no luck........ same sequence. I tried booting into safe mode and installing from there but still no luck....... same sequence of errors. I'm afraid to remove v.4.19 because I wouldn't have a working cleaner program. Obviously, v.5 is not compatible with windows 8.1. If no one has come up with a workaround, I guess I just have to stay with the older version until Piriform comes out with a patch.
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