mikemgb

OK , I shall let you know if I need help again . Thanks everyone for trying to help . Happy surfing Mike

Login123 , Thanks for your suggestions , I had not realised that the quoted links may help . I shall have to try them . Mike ps I'll show you my gender if you show me yours

Good morning all , and especially login123 . I do not know exactly when I purchased the programme , unfortunately I had a major computer failure in August this year and this is being typed on its replacement . Thus I have lost the data . That will teach me to back up important stuff . I believe it was about 11 months ago that I purchased the programme . I am reminded that Piriform immediately sent me a new copy of the Programme when I explained that my machine had done a runner . So you see that they can do things above and beyond , which makes this niggling problem all the sillier , it could be so easily fixed .

Sorry about the format of the above , I could not find a preview button . Silly me , eh ?

Firstly , Hazelnut . "Of course you can update -----" . If it was "of course" this thread would not have appeared . Do not presume to imply stupidity . Secondly , Mr V . Thanks for your helpful comment . I have to tell you that I received notice of the update more than three days before last night's actual installation . I in fact received it on 23 Jan . Third , Login123 . Interesting info , but it does not work like that here . I am emailed with the message that an update is available , which should signify that I am about to receive the update . I have to point out that when I bought the thing , one of the selling points was "we automatically update your system" ..etc. . Furthermore , odds to what is being put forward here , I cannot update it myself without going through the payment procedure . Finally I would suggest that the doubters should look at their notice of update and read it carefully . You will note that it promises automatic update . That is what it says on my copy , I just checked it again to make sure . Also , I might add , I have received two updates as advertised , i.e. my computer update came before the advice note . I am grateful that some of you are trying to help and if Piriform were as helpful , this problem would not have arisen .

Alan , I think that you are missing the point . I cannot get updated without going through the full procedure , credit card and all . Would you risk losing a quarter of a week's pay (pension) in order to correct CC's error ? In any case , I should not have to .

Thanks for the new answers . My Firewall is set to receive updates from selected programmes , including CC . I take note of what you say , Hazelnut , but must point out that when the update advice appears , it always says download for £19.95 or whatever the price is . I think the problem may lie in the fact that I joined CC via the USA and the updates and even possibly limited customer data are held in UK . Whatever it is , I have alerted CC to the problem on at least 7 occasions and always get the "just download it and ignore the price" advice . The only offer made when this happens is it says "Buy new 4.---- for £ 19.95" . Past experience with software companies has taught me NEVER EVER take advice to ignore what it says about buying and download . If any of you have ever been caught like that , you will understand . Trying to recover money which should not have been taken is fraught with health damaging obstacles like "prove that you paid " , "your account shows that you had already paid and it is your fault if you pay twice " , "We cannot refund in the UK a product that was bought in the USA" and so on . No , my friends , I reiterate , the advertising says "automatic update" and it does not do so UNLESS I prompt CC to do it-----like yesterday evening after I started this thread my update suddenly appeared . Why is it that CC can send me advice of an update when they could simply update it as advertised ? Someone , somewhere , is running a sloppy system . It does not inspire confidence . If Google Earth , Google Chrome , Picasa , and many other free programme providers can do it , with the vast numbers of customers they have , it is obviously technically possible . One solution would be to update all paying customers' programmes first then advertise the update . Then you would not get people getting put off renewing . Think outside the box , there is always another way of approaching a problem Mikemgb , retired hardware and software designer .

Thanks for the replies , I appreciate them . The CCleaner is the paid-for version . I have tried (each time this happened) to get the problem sorted . I informed Customer Services that I had been offered the update and was reluctant to download it because I had paid for auto updates and it implied in any case that I would have to pay again to download . The response from Customer Services was to tell me to ignore the paying bit because it wouldn't happen , then they did the Auto Update . Each time . Same thing . Why ? And more to the point , if a company cannot get that part right after at least 7 attempts , would you trust them enough to renew ? I have to say that the programme clearly speeded-up the computer after first download . But the irritation at the casual response is getting to me . So unless I get what I paid for I shall not be renewing . By the way , in the UK , the sale of goods act makes it illegal to sell goods not fitting the advertised description . I shall not pursue that , but the company should be aware ; someone else might . PS EDIT-----surprise , surprise , I just got updated to 4.10 . Now how did that happen ? Did someone actually take notice of my post ? Do I have to do this every time ? PPS ---------Perhaps I made a tactical error when I sent a "thank you" email to CC after its installation improved my computer .

Every time an update for CCleaner has come out , I have to email customer services to get it . According to the sales blurb , I am supposed to get an automatic update . I have never received one . I presume someone will tell me when my subscription runs out . That will give me the opportunity to protest at bad service by cancelling . Unless of course someone can explain why I shouldn't .