I questioned the Help Desk Rep, but was in the middle of trying to solve a "not genuine" problem on Win 7 that had been running OK for years. Didn"t want to antaginize because he was in the process of fixing a serious problem that I had spent too much time on already. It is not fixed by the way - it came back within the hour after we signed off.
I fully appreciate your opinions but I'm looking for facts. My copies of CCleaner always come from the source site. I've been in this busines since 1947 so it takes a bit to sneek one by me. What bothered me was this particular rep seemed a bit smarter than most.