Jump to content


Experienced Members
  • Posts

  • Joined

  • Last visited


0 Neutral

Profile Information

  • Gender

Recent Profile Visitors

1,052 profile views
  1. Nergal is correct here, IE11 and Edge are using the same databases for storage of data. In this scenario CCleaner is currently unable to determine which process is locking the database. The team are working to find a solution to this issue.
  2. Hi, this might be happening because CCleaner was unable to access the Edge database for cleaning. If you re-run cleaning after the first skip, does the consecutive run of CCleaner still skip Edge?
  3. Hi, could you please provide some details about your system: 1. Version of CCleaner you are running 2. Basic system spec, same as what CCleaner in its header 3. Information about how much memory Task Manager shows is being used by CCleaner when this issue occurs Thanks
  4. Hi, are you seeing these files present in the path immediately after running cleaning? After some quick tests I can see that those particular files are being recreated as soon as CCleaner has cleaned them. They are log files, so very possible that something is writing them back once CCleaner has been run.
  5. HI, there are instances where CCleaner is skipping cleaning for Edge. This occurs when CCleaner has been unable to obtain access to the databases used by Edge. The team is aware of this issue and is working to identify and implement a solution.
  6. Does this happen for all Firefox items or just specific? Also, is this also an issue when switching to English language?
  7. So far we have been unable to reproduce the issue internally. Thanks for the additional info.
  8. FYI - this has been fed into dev team. Will look into it.
  9. Thanks for reporting this. Will look into it.
  10. Hi, can you check the latest version v1.11.42, do you still have the same issue. Various improvements have been made to the performance of App Manager in this version.
  11. Hi, welcome to the forums. What's the version number of CCleaner for Android that you are using? Additionally, has the Analysis completed? Under normal operation the Clean button is not available until Analysis has finished.
  12. Hi Ishraque, Thank you for your offer to help translate CCleaner into your language. I have PM'd you some info. Thanks.
  13. Hi, 1. The 'Customize Analysis' screen allows you to configure which items CCleaner will scan for. The 'APK Files' item is for scanning of APK files (these are Android Installation packages). In many cases these are left on the device after installation if they have been downloaded from a third party or copied onto the device. 2. Locking an item prevents CCleaner from removing it. Based on your screenshot, if you lock an app in the processes screen then CCleaner will not kill that process. Under any of the file sections (Downloaded, APK) locking a file will mean that CCleaner will not remove it as part of the clean process. Hope this helps.
  14. It's also not forgotten about.. it will get updated.
  15. Hi, the team is aware of the issues with Adobe Reader DC and is working on getting it fully supported in CCleaner.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.