[Crashes on Custom Clean for Non-Admin]

CCleaner Free Crashes on Custom Clean for Non-Admin. Crashes around 90%. 

Doesn't crash on Admin account. 

On Windows 10 Pro, 16 GB RAM, nothing else running. 

 

[Bug: Duplicate Finder]

"Select duplicates in..." should NOT select dupes in subfolders, if the subfolder is underneath the selected folder. 

But it does. 

Example, there's a dupe in these two folders. One is a subfolder of the other:

 

I want to delete the dupe in the parent folder, and keep the dupe in the subfolder. 

But i cannot. 

If i "Select dupes in" the parent folder:

 

then the dupe in the subfolder is selected:

[Dupe Finder Not Scanning]

[Dupe Finder Not Scanning]

PC

[Dupe Finder Not Scanning]

Bug 1: If i choose "Select only Folder X", then i ALSO get all the subfolders UNDER folder X. That should not happen. 

Bug 2: If i select D: drive entire SD card, the scan runs all night, many hours, never ends. 

Bug 3: When i add one or more folders (including ALL folders on the drive in "Bug 2" above) and search, i get "File search completed" immediately, and no results. 

[Can't disable "Minimize to System Tray"]

52 minutes ago, nukecad said:

If you have either, or both, 'Smart Cleaning' or 'Keep CCleaner updated automatically' turned on then they will run a background task and so Windows will put an icon in your System Tray.

If you don't want to see that icon in the tray then you have to turn both of those options off.

If you can't get it to go away with both of those turned off then come back.

ok, i had auto-update turned on. With auto-update turned off, will CCleaner still check for update every time i run it?

thx!

[Can't disable "Minimize to System Tray"]

v. 5.74.8198 (64 bit)

I turned off "Minimize to System Tray". 

But, when i close CCleaner, it still minimizes to System Tray. 

Any fix?

thx

[Custom Clean Purged Downloads]

Custom Clean purged my Downloads folder. 

Which setting controls that?

thx

[[SOLUTION] CCleaner cannot fully clean Microsoft Edge (due to pre-loading)]

7 hours ago, APMichael said:

there is no default policy for Edge. You must add the registry keys and values yourself:

 

 

When this problem occurs, CCleaner itself doesn't link to this forum thread. It links to this web-page, which states:

Quote

To disable pre-loading of Microsoft Edge:
Navigate to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\MicrosoftEdge\Main

https://www.ccleaner.com/docs/ccleaner/troubleshooting/how-to-disable-pre-launching-and-pre-loading-so-ccleaner-can-fully-clean-edge

 

That location didn't exist in my registry-- maybe because it doesn't exist by default (in which case that ccleaner page gives wrong info, and should be corrected), or because i uninstalled Edge. I don't know. 

The automated fix shared here worked for me. Maybe the auto-fix shared here should be added to that page?

thx

[[SOLUTION] CCleaner cannot fully clean Microsoft Edge (due to pre-loading)]

The manual fix doesn't work for me. I think i uninstalled Edge, because it isn't listed in registry at 

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\MicrosoftEdge]

[Don't Clear Recent Applications on Start Menu]

How can i stop ccleaner from clearing recent application in my start menu?

http://www.classicshell.net/

thx

[CCleaner v5 Beta Bug Reporting]

FATAL BUG: CCleaner 5.x Win x64 on Win 8

 

On clean, ccleaner spins on the first file forever.

On cancel clean, entire computer freezes and i have to force restart the computer.

 

 

ps, this thread says "beta". did ccleaner 4.x tell me to upgrade to a BETA? It should NOT have!

[Where is regedit in docs?]

Hi

 

trying to find documentation for regedit option, in Cleaner/Applications/Windows

 

i don't understand what this option does. Cannot find it here:

 

http://www.piriform.com/docs/ccleaner/ccleaner-rules/applications-tab

 

any help is appreciated.

 

thx

["Show in Explorer"]

Please add "Show in Explorer" to right-click menu on line-items in Tools > Uninstall. 

 

This is helpful when the uninstaller:

• requires a change to "compatibility" settings before it can execute, or
• fails to display the Admin password dialog box

 

thx

[Uninstaller gets "Access is denied"]

hello

 

steps to reproduce problem:

• log into windows admin account that has admin privileges
  
• start ccleaner
  
• click 'tools' section
  
• in program list, select a program
  
• click 'uninstall' button
  
• receive "Access is denied" error message.
  

i reinstalled ccleaner, but that did not help.

 

what should i do?

 

thanks!