Hi all,I'm new to this forum,however not new to using this program. I had the exact same error message and error number as Jason. I am replying to this post because I did a search for the error number and this was the only thing that came up. Sorry if this has been answered already. The only difference I'm having with this program closing is the time when it does. It scans and removes and works just fine until I hit the "tools" option. Any ideas? I've re-downloaded twice and still the same. Thanks in advance for any help anyone might give.