I'm not certain if this problem was caused by malware or a virus. Suddenly, I'm no longer able to see images in HTML emails. I have no problem opening pictures saved on my hard drive, just images in emails. It could be due to a virus or other issue. I'm very frustrated at the idea of having to use "safe mode" just to run system restore. I've never had a problem like this one before (although over the years, I've had many others). I've just never been unable to run system restore.