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motley

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Posts posted by motley

  1. I have come across the same problem with USB keyboards and mice not responding on bootup. Sometimes it is because the PC does not see them until after the bootup. If the PC can?t see it there will be no response when you press a key or click the button before you get to the account login page for password etc. It only happens with some models of mouse and keyboard.

    Maybe the motherboard model is doing this also ?

    That does not explain your laptop keyboard error sorry. I don't play with laptops so I can't really say what your solution is.

    You could try an external keyboard and a standard mouse connector instead of a USB type to see if it responds.

     

    In a Worse Case Scenario = If you don?t care about the files on the laptop and just want to get it working then you could always just format the drive, then you can start from scratch with a clean system.

    You will need a copy of windows to install on the drive once you have wiped it clean though.

    The same Windows Serial No. if using a copy could be a problem for you depending on if you want to take it online for say MS Windows updates.

     

    If it is just a problem caused by software it will be repairable one way or another.

    If it is a hardware problem you may still be able to fix it but it could just be kaput.

    Has it had water damage or been dropped etc. ?

    [/quote

     

     

    I could care less about the files....just liked the idea of a free computer since the owner has already counted it as obsolete. Could I format the drive (however you do that) with linux. I have a computer that can boot in both microsoft and linux and I wouldn't mind linux if it meant free laptop.

  2. I'll pm you.

     

    Dennis: I thought that evertything worked out so kool, that I would try the recovery disk in another computer that had similar issues but the owner (another dghtr) went and bought another computer instead.

     

    I do't remember just what the issue was; just could not get on but not sure how far got on. Anyways, the computer takes the disc but then when the screen comes up to choose C:/WINDOWS or (none), I cannot move the the cursor to click on anything. Mouse does not work and it seems the keyboard does not either. Does this mean give it up? When the computer/laptop powers on, the scroll light flashes and so a light next to caps lock key (which is also above the expansion port 2). Probably out of luck but it was exciting to think, as the disk was loading, that I may have gotten a computer out of the deal!

     

    Monkey: I have passed on the 90% of problems from deleting when tired to a bunch of people. Nice info.

  3. Hi motley.

     

    From what you say above about getting the infamous screen over again, is I think as far as you'll get with any of those options.

     

    I've experienced just that situation, and you're in a reboot loop.

     

    I've a suggestion for you which will enable you to either fix the PC by replacing the 5 registry files as explained above, which honestly isn't very difficult if you take your time, or which will enable you to get all personal data off that PC.

     

    I'm pm'ing you with a link to a rescue program I keep stored online. All you have to do is download it onto another PC, extract the single ISO file from the zip file it's in, and then burn it to CD using an "Image" burning software.

     

    Two free ones are ImgBurn, and Ashampoo Burning Studio.

     

    If you're gonna go ahead with this, I've gone through some of the rescue process with this program, and I'll guide you through it with photographs I took while doing it.

     

    Apart from anything else, it would be an educational experience which you could use with any future mishaps. Hopefully that would never happen.

     

    Let me know if you download the ISO and need any advice on burning it to a CD. It has to be burned as an Image, and not just copied. Quite easy.

     

     

     

    Yeah.....A success!!!!!!!!!!!! I did the recovery disc. Took a couple of tries to get installed to burn. But once I had the cd made, I inserted it into the problem computer.

     

    First I tried to get the files back. They were all listed but couldn't get any. So I clicked on start button and clicked tools button. Looked at my options and chose the most basic first. . . System Restore. And it worked like a charm. I was able to get everyting I needed. Tried to burn all the files to cd but couldn't do so got the flash drive and they transferred beautifully. And now we are ready to switch to the new harddrive hp sent.

     

    I can't thank you enough; as well as those others that responded. Just addressing the plea for help, calms one down as they realize it may not really be a big deal; after all you made it seem like no biggie.

     

    THANK YOU.

  4. Hi motley.

     

    From what you say above about getting the infamous screen over again, is I think as far as you'll get with any of those options.

     

    I've experienced just that situation, and you're in a reboot loop.

     

    I've a suggestion for you which will enable you to either fix the PC by replacing the 5 registry files as explained above, which honestly isn't very difficult if you take your time, or which will enable you to get all personal data off that PC.

     

    I'm pm'ing you with a link to a rescue program I keep stored online. All you have to do is download it onto another PC, extract the single ISO file from the zip file it's in, and then burn it to CD using an "Image" burning software.

     

    Two free ones are ImgBurn, and Ashampoo Burning Studio.

     

    If you're gonna go ahead with this, I've gone through some of the rescue process with this program, and I'll guide you through it with photographs I took while doing it.

     

    Apart from anything else, it would be an educational experience which you could use with any future mishaps. Hopefully that would never happen.

     

    Let me know if you download the ISO and need any advice on burning it to a CD. It has to be burned as an Image, and not just copied. Quite easy.

     

     

    Wow! Thanks. That I will do. Only thing is I did not know what the your message box was and x-ed out of it....then went and read your message. I am going to log out and sign back in in a bit and see if you have placed that back up for me.

  5. Befor I start, does any of this help me? I can get onto a page:

     

    Windows Advanced Options Menu

    Please select an option:

     

    Safe Mode

    Safe Mode with Networking

    Safe Mode with Command Prompt

     

    Enable Boot Loggin

    Enable VGA Mode

    Last Known Good Configuration

    Directory Services Restore Mode (Windows domain controllers only)

    Debugging Mode

    Disable automatic restart on system failure

     

    Start Windows Narmally

    Reboot

    Return to OS Choices Menu

     

    Use the up and down arrow keys to move the highlight to your choice

     

    I TRIED the Safe Mode and got back to the infamous screen telling me can't open windows. I do ot know enough to press any of these new options

     

    ALSO CAN GET TO THIS SCREEN:

     

    PhoenixBIOS Setup Utility with tabs for Main, Security, System Configuration, Diagnostics, Exit

     

    (Have not tried any of these tabs.

     

    So, will this put me in a better or easier spot? Myy biggest goal is to safe files and stuff since HP sending new hard drive. My daughter requested someone that speaks American English and they just bypassed all diognostics. Last time they helped her on a diognostic problem she lost everything and it looked, in hindsight, that she did not need to.

     

    Anyways. Thanks.

  6. And I know their is the "C" on my computer and then there is the "HP Backup"

     

    Does this have any bearing on what steps I take?

     

    Great. Looked at the list.....which for Windows XP?

     

    (I did try to to press the key for reboot when came up but no success. Just got back to the wonderful "unsuccessful windows start up verbage)

     

    Thanks.

  7. Does this apply to me? How do I know if OEM?

     

    Warning Do not use the procedure that is described in this article if your computer has an OEM-installed operating system. The system hive on OEM installations creates passwords and user accounts that did not exist previously. If you use the procedure that is described in this article, you may not be able to log back into the recovery console to restore the original registry hives.

     

     

    And I know their is the "C" on my computer and then there is the "HP Backup"

     

    Does this have any bearing on what steps I take?

  8. If you're using Windows XP try these Microsoft instructions which I know first hand work!

     

    You'll however have to use a System Restore Point afterwords to get the actual user registry back, otherwise it won't work as intended. Those Microsoft instructions only take a few minutes to accomplish and you'll be up and running.

     

     

    Does this apply to me? How do I know if OEM?

     

    Warning Do not use the procedure that is described in this article if your computer has an OEM-installed operating system. The system hive on OEM installations creates passwords and user accounts that did not exist previously. If you use the procedure that is described in this article, you may not be able to log back into the recovery console to restore the original registry hives.

  9. I went and previewed the link while waiting for the disk. It is a bit overwhelming in the warning department. I am not sure where exactly to start but will keep reading/digesting. Will keep you posted. Thank you.

     

     

    OK, Step by step.

     

    First get back in

     

    then system restore

     

    then find the ccleaner registry backup

     

    Do I have that right?

  10. Pretty sure my daughter has discs. Will try when she comes home and hope she stays calm. All her college work is on it and I don't think she flash drived any of her work this week.

     

    I will do what you say and get back. Thank you!!!!!!!!!

  11. I have used CCleaner on quite a few com0puters and probably have picked up bad habits because it always works so well.

     

    Until Now. And it is someone else's computer!

     

    I ran the registry icon and automatically pressed fix 169 problems. And it fixed them alright. I did do a backup file but don't know how to even use.

     

    I restarted the computer and get the wonderful windows screen saying failed to start up and to pick last known good config or start normal (you know the screen).

     

    I tried last known good config.

     

    got same screen.

     

    tried safe mode.

     

    got same screen.

     

    I am panicking.

     

    What did I do?????

     

     

    Help!!!!

     

    Thank you so much.

     

    Signed: A computer illiterate who should know more about what she is doing!

     

     

     

    Can't even get into safe mode! Can't get anywhere with safe mode with command prompt either. No options work. Really have done it, huh?

  12. I have used CCleaner on quite a few com0puters and probably have picked up bad habits because it always works so well.

     

    Until Now. And it is someone else's computer!

     

    I ran the registry icon and automatically pressed fix 169 problems. And it fixed them alright. I did do a backup file but don't know how to even use.

     

    I restarted the computer and get the wonderful windows screen saying failed to start up and to pick last known good config or start normal (you know the screen).

     

    I tried last known good config.

     

    got same screen.

     

    tried safe mode.

     

    got same screen.

     

    I am panicking.

     

    What did I do?????

     

     

    Help!!!!

     

    Thank you so much.

     

    Signed: A computer illiterate who should know more about what she is doing!

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