I don't think the OP "willingly" paid $20 in the sense that she was happy to do so. She was under the impression that she needed to pay the money to unlock the features of the program that would remove the program she was having trouble with.
Had she just come here and asked for the same help without paying, I'm betting it would have been provided in just the same manner that it was.
I am guessing that English may not be her first language (forgive me, I have no wish to offend, just going by how you type certain phrases, certainly you speak English far better than I can speak any other language), so cut her a bit of slack eh?
At any rate the issue should be between her and the admins I think.
