Bill W

I was simply raising my concern and concurrence that what occurred to somone else also happened to me. Luckily, this was my secondary computer and I check mails from two computers. This one is read only and cannot truly delete the actual email. That can only be done from my primary computer. So, it had little impact but it did force my email to be cleaned up before I wanted. I did do a check of any dbx files and the only ones found were the ones associated with my latest Outlook Express account - no others. I was really trying to raise the concern to the Piriform team to have them confirm. Again, if an occurrence repeats itself in multiple locations, then there might be something unique in the environment that, together with ccleaner, cause the files to be deleted. If someone from Piriform wants to work with me to further investigate, I would be happy to do so.

All I can say is that immediately following the running of the registry cleaning function, my ".dbx" files related to my email were lost. It is my experience that when multiple people report the same issue, it is no longer a coincidence. If it makes any difference, I am using the freeware version of the ccleaner software. One question I have regarding Augeas' response. Is she tech support for the product?? I am just trying to get a sense of the basis of her answer - is it based on observation or knowledge?? IF associated with the ccleaner product, it would be a fairly easy to test this out.

I also lost my email inbox (and deleted and sent and ...). Iuse Outlook Express under the Windows XP Professional SP3 operating system. I do remember requesting the first three cleaning items (Missing Shared DLLs, Unused File Extensions, and Active X and CLass Issues)) be performed on the registry (I am very cautious and did not perform the full registry cleanup). I do recall seeing one message indicating that there were file types that were not identified in the registry (or something to that effect) and the probable cause was that the files were left over from uninstalled programs. My guess is that this is related to the "Unused File Extensions" option. One of those file types was "dbx" files, which happens to be the file type that Outlook Express keeps its inbox messages. I wonder if the attempt to clean up unreferenced file types was the cause of the inbox (and other outlook express folders, like deleted emails) being deleted If this is the cause, I would make the following suggestion for the ccleaner software. Rather than blindly delete any files, give the user the option of saving any possible deleted files. If the decision is to save these files, simply compress the files and place them in some standard location (like My Documents). Bill W.