I'm no expert, but one reason nobody has commented is that most of the issues you raise are covered in other posts. I'll give a quick rundown of a few I can remember.
1) The screen size thing. I haven't a clue what is happening here. I've used every version of Windows (really!) and Defraggler since it came out and have never experienced that, it always creates a screen smaller than the set size. Perhaps your PC is not setup correctly? Have you installed Defraggler on other PCs with the same result?
2) There is no manual or help file yet. They're working on it but I've never found it necessary since queries are covered in the forum.
3) You should never attempt to do anything with system restore files. Even to want to look at them suggests that you don't understand the basics of backup. As I understand it, the system restore area is contiguous disk space anyway, so fragmentation is not an issue there. My personal view is that system restore is a shotgun approach to backup and it is much better to setup a dedicated facility yourself on a dedicated disk. This ensures that you understand what is going on and only backup things that need to be backed up.
4) I don't see how Defraggler could prevent you from booting in Safe Mode. Again, it suggests that there may be things wrong with your system. I suggest that at very least you check the integrity of your file system before doing anything else.
5) The Windows fragmentation utility is very limited, being a very old cut down version of Diskeeper. I wouldn't compare it with any other.
6) If Defraggler takes a long time to defrag your disk that is because either it is very badly fragmented, or has a lot of read/write errors. Check the integrity of your disk.
7) You mention that some files are defragmented after Defraggler has finished. All fragmentation utilities do this. There is no point defragmenting absolutely everything, it would take hours, wear out your disk faster, and the first read/write operation would spoil it again. What they do is defragment stuff that affects the disk performance to a certain level.
8) Because of your problems, you say Defraggler is crap. I have used the market-leading Diskeeper for years, decided to go for all free utilities under Windows and tried all the options. Only JKdefrag comes close to beating Defraggler, is much more complex to use, and less well supported. I decided that Defraggler defragments at least as well and have no regrets about continuing to support it. It has occasional bugs, but I have never found anything serious, they are fixed quickly, and bug-free software just doesn't exist.
Tom
