I don't think they will post a "fix", only fix it online, so I'm just going to check it. I got the info by calling Citi Virtual Account tech support and they told me why it wasn't working. On the BofA tool (ShopSafe), it works online and displays the temp number, but the extra tool allowing you to drag and drop the account and exp date into your shopping site gives the same error message that Citi gave. I'll be they use the same code.