Notes on Office 2003 Cleaning Corruption
I have Office 2003 installed on XPPro-SP3. Under APPLICATIONS, when Office 2003 is checked, custom settings in Word 2003 get corrupted. Custom options and toolbars are saved in the Normal.dot template, but when CCleaner is run, customizations get corrupted. Checking 'Office 2003' will corrupt "SOME" custom settings in Word's Normal.dot template. This ScreenShot shows the Apps tab and my system specs.CCleanerShot-10k.pdf
Corruption occurs on CLEAN even if ANALYSIS shows no items to be cleaned.
Corruption affects certain SAVE, PRINT and VIEW Options in Word 2003. It does not affect custom Toolbars or Autotext entries.
The Normal.dot template itself does not seem corrupted since the custom toolbars, autotext entries and some of the options ARE retained. Rather, it seems that something is preventing Word from recognizing certain customizations, particularly the VIEW, SAVE, EDIT, TRACKING and PRINT options. Simply resetting the custom Options does NOT fix the problem (Word doesn't save Normal.dot) until a change is also made to the Toolbar customizations. Then, Word will save Normal.dot on exit and again maintain ALL custom settings until the next time CCleaner is run (with Office 2003 checked).
I discovered this problem with Version 2.33. After upgrading to 3.0, the problem still exists. I can repeat this problem with 100% predictable results as follows:
Run CCleaner w/o "Office 2003" checked. Run Registry Clean. Clean everything shown. Repeat many times. Custom settings in Word are fine. Clean everything, including registry one more time, then immediately run ANALYSIS only with Office 2003 checked. Analysis will show NO Itmes to clean. Check Word again -- still normal.
Finally, run CCleaner with Office 2003 checked (Analysis shows nothing to Clean, remember). Now, Word's custom settings are disfunctional.
Unchecking Office 2003 solves the problem. Fortunately, checking Office 2007 seems to clean many of the same Temp files, without corrupting Word 2003's access to Normal.dot.
I don't believe the Normal.dot file itself gets corrupted. Word still gets custom Toolbars correctly. Deleting Normal.dot resets everything to default and Word saves a new Normal.dot template. Replacing my custom Normal.dot with a backup copy does not fix the problem.
The only way I been able to fix it is to Reset all my corrupted customizations AND change a Toolbar setting to FORCE Word to SAVE Normal.dot on exit.
Then everything is fine as long as I never check the Office 2003 option in CCleaner.
Sorry this is so long, but I really tried to do exhaustive analysis before posting.
Any thoughts? Anything else I should test? __RonR