I know what he is using, and yes, for a 92H, there IS an "emergency boot" option, he need to talk to his IT department and find out who supports the Safeboot. They can call, get a "code of the day" and perform this and it will correct this, the reason the 92H came up is because he did use this utility, any third party utility, unless those files are excluded, will always bring up that particular error.