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Nergal

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Everything posted by Nergal

  1. When users with the problem provide logs as asked. Obviously they weren't able to recreate this and need those logs.
  2. Because the extention is saving in, probably, the worst possible location. Cache gets cleaned by everyone often, or should, not just ccleaner users but everybody. I'd admonish the developers about locating important files in the cache. It's like saving crucial data to the temp folder or the recycle bin
  3. Turn off smart monitoring and all autoupdate and ccleaner should stop opening with windows
  4. This is the first the moderation team has heard of this. :(
  5. To be clear Outlook (in your original post) refers to the free email software that comes with windows, and not the same name Office program or the email provider @outlook.com. Is this assuption correct? If yes continue. Within the outlook program you have two gmail accounts. Am i correct in this assumption? If yes continue After running ccleaner (health check or custom please tell us) those two accounts require password again to check mail. Correct? If yes then we can start to weedle down what the cause entry is.
  6. Yup regular update. no reenter of license. I changed back but posted this topic in case others ran into the same.
  7. My browser automatic cleaning setting changed from "prompt toclean on closing" to "automatic cleaning with notification".
  8. Ccleaner64 is an executable it's the program that runs ccleaner on a 64 bit machine. Check c:\program file\ccleaner for the file, if it's not there reinstall ccleaner
  9. Usually that's a sign that edge is not fully closing. Exit edge, kill any edge processes in task manger then see if ccleaner shows the cookies
  10. [Microsoft OneDrive] ID=2396 LangSecRef=3021 LangRef=9251 Detect=HKCU\Software\Microsoft\SkyDrive Detect2=HKCU\Software\Microsoft\OneDrive Detect3=HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\SystemAppData\microsoft.microsoftskydrive_8wekyb3d8bbwe DetectFile=%LocalAppData%\Packages\microsoft.microsoftskydrive_8wekyb3d8bbwe Default=True FileKey1=%LocalAppData%\Microsoft\SkyDrive\logs|*.log;*.etl FileKey2=%LocalAppData%\Microsoft\OneDrive\setup\logs|*.log;*.aodl;*.odl;*.otc FileKey3=%LocalAppData%\Microsoft\OneDrive\logs\Personal|*.loggz;*.etl;*.odlsent;*.aodl;telemetry-dll-ramp-value.txt;telemetryCache.otc.session;telemetryCache.otc-wal;telemetryCache.otc FileKey4=%LocalAppData%\Microsoft\OneDrive\logs\ListSync\Business1|*.ODL;*.txt;*.ODLGZ;*.otc FileKey5=%LocalAppData%\Microsoft\OneDrive\logs\Common|*.ODL;*.txt;*.aodl;*.otc FileKey6=%LocalAppData%\Microsoft\OneDrive\LogoImages|*.png FileKey7=%LocalAppData%\OneDrive\cache\qmlcache|*.qmlc FileKey8=%LocalAppData%\Packages\microsoft.microsoftskydrive_8wekyb3d8bbwe\AC\Microsoft\CryptnetUrlCache|*.*|RECURSE FileKey9=%LocalAppData%\Packages\microsoft.microsoftskydrive_8wekyb3d8bbwe\AC\TokenBroker\Cache|*.tbres FileKey10=%LocalAppData%\Packages\microsoft.microsoftskydrive_8wekyb3d8bbwe\LocalState\logs|*.log FileKey11=%LocalAppData%\Packages\microsoft.microsoftskydrive_8wekyb3d8bbwe\AC\INetCache|*.*|RECURSE
  11. Healthcheck or custom clean? Only clean or registry clean? Version of windows? Are you using any additional ccleaner rules (such as community winapp2 or ccleaner enhancer)? Version of adobe? What does "stops working" mean? Please provide details so we, other users like you, can diagnose and treat :)
  12. Just to be sure Opera is fully exited when you look at the cookies to keeps section in ccleaner?
  13. shift+click works Highlight the first item press and hold shift while you select the bottom item Then click in the checkbox for the top one (or any should work) and it will select them all (it auto unchecked one of every duplicate for me when i tried it on my 2 pair of duplicates).
  14. You don't, doing so would cause havoc on your pc, some of those duplicates are needed by your pc.
  15. Threads merged, we don't delete here except spam
  16. Sadly i do not know enough about the mac version to provide more aid.
  17. Then try cookies to keep. Visit the site and collect the cookie, then move it from the left colum to the right. In options cookies.
  18. Under the browser (say edge chromium or firefox or what ever your browser is, is a check mark for sessions
  19. Probably in quarantine. Thoughtthat's a very old speccy i think. Latest is 1.32. The "malware" probably being referenced is potential unwanted app bundler. So it's probably flagging the included software with the free version (something i believe doesn't occur in newer ccleaner.com installers) likely a toolbar or avg antivirus or chrome.
  20. You can control cookies in options I think your issue is wiping session though, try unchecking that. Both are part of custom clean. Healthcheck ignores those and does it's own thing
  21. Are auto updates and smart cleaning turned off? Do you have ccleaner's scheduler enabled?
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