Maverick7

Thanks DennisD. I read that during my research and it works for sure. Since I never had this problem before installing SP3, I assume that it the culprit. Best regards,

I have posted problems here on two other occassions and got immediate responses that made my computer well. Now going for a third: I suspect this topic has been discussed in this forum before; however, I have not been able to find it. Furthermore, I don't know if this problem is caused by CCleaner, SP3 or At&T internet Security Suite since I installed them all at about the same time. In any event when I try to save a picture I sometimes get a pop up that says, "Cannot find c:windows\system32\mshtml.hlp file." My research shows that there is no such file. While others have had this problem I have not heard of a solution. I have gone through all the registry backups I saved since using CCleaner and can find nothing that resembles such a file. Sometimes when I try to save a file as JPG, I have only a BMP option. (I know this is the only option on some sites), I go ahead and save it as a BMP, only to discover that it was saved as a JPG. Other times I have no problems saving that same photo as a JPG right from the start. Something funny is going on and if anyone has a solution I would greatly apprecieate it. Best reagards,

Well thanks everybody. I have that dude in the exclude bin now, along with another one that mentioned something about antivirus. I am gun shy now and will put anything relating to antivirus there if I don't know exactly what it is.

Well thanks Dennis. That sounds reasonable enough. I only recently installed AT&T (formerly BellSouth) internet security suite. Never noticed those files in the recycle bin until yesterday but they may have been there all along. best regards,

Since installing and running CCleaner I have noticed many items appearing in my recycle bin. This morning there were 19 such items. An example from the properties of one item is: RB5.tmp Type: Tmp File Origin: Recycler Size: 0 Bytes What are those files and are they generated by CCleaner? Best regards,

Thanks davey. You may be right about unchecking Obsolete softeware in the Registry; however, that is my prime reason for using CCleaner. I think I may have to exclude that key if I can do it and figure out how. May get some time this weekend to go over things in more detail. AT&T does not show up in the Applicatons tab in the Cleaner function. Best regards,

Just installed and ran CCleaner yesterday. Cleaned everything including registry entries. When I rebooted my At&t anti-virus would not run. I restored the registry files and things were back to normal. Today I started deleting the registery items by group, i.e. Active X, Installer Reference, Uninstaller Reference, etc., rebooting after each deletion, until I found the registry key that prevented At&T anti-virus from running. "Obsolete software key Antivirus HKLM\Software\Antivirus" I assumed that was reference to Norton Anti-virus I had previously, but it shuts down my AT&T anti-virus. Just thought I would post this for information and a possible fix on the next update. Best regards,