ProcessLaura

I had the same problem. I also couldn't open Word attachments from my email. I reinstalled Office and downloaded Service Pack 3 for it. It still wouldn't work normally. I found that if Word was already open, then the documents would open (either from email or from Explorer folders). I also noticed that Word was running a virus scan every time I tried to open a document from Word (file>open), slowing down the process. So, after some research, I found some advice about unchecking the option to scan MS Office documents in my Antivirus software. I went to Norton (which came with my Verizon DSL) > Virus and Spyware Protection Options > Miscellaneous > [uncheck] Turn on scanning for Microsoft Office documents. I also ran McAfee Virtual Technician (since I still have that software on my computer), but I don't know if that made a difference. Now I can open Word documents just like I used to. I hope this saves some other newbie(s) like myself some time and frustration.