[Some files don't want to be deleted]

Hi Again,

Just wanted you to understand that I am just another member of this forum just as you are

davey

Davey, sorry for the mistake, with your title "Advanced member", and the private message that you had sent to me, I had thought that you belong to the Piriform team. Sorry again. Best Wishes for the New Year

[Some files don't want to be deleted]

Hi Claude and scapin,

I was not sure if you saw this post by Mr.G.

I thought I would post it here for your enjoyment.

Best Wishes,

I hope your fix is in the new vesion !!! HAPPY NEW YEAR !!!!

davey

Davey

Thank you a lot, I appreciate your help, I am waiting for the new version, All my Best Wishes

[Some files don't want to be deleted]

The workaround I found for the moment, because in fact those file are locked and can not be unlocked even with unlocker, is to reboot my machine one time per day...

Claude, it's not my last message, un conseil si vous permettez, the next version will arrive in few days I am not very sur that the staff CCleaner have time, now to replicate your bug, because I suppose a new release is a lot of work, install this new version, and you will see if the bug reoccured.

If it's , you will see with the CCleaner staff. On my side I think its best way.

 

Just 2 questions, have you work with version 2.01507, before, if it's not the case, try to load it and see if you have the same problem, because this version was correct for all users, other question, are you sur that this file can be deleted, have you try to delete it manually in windows ?. Forget this last question if you consider it stupid. (I just try to search with you why the same file ? each time). May be you can search in windows the source of the file (shared or use by another user). Good news, your topic is now "pink" (means hot topic)

[Some files don't want to be deleted]

Perhas not the same but a similar one as the problem just reoccurred today ...

And the strange thing there is that the problem reappeared with the same files !

 

did you have received my message, and have you sent all informations to CCleaner, to fix your bug ? "No bug Fixer" on your post , an advanced member, Davey, ask me yesterday, by internal message to communicate all my informations, I think I do it, and do my best to help you. But, informatic is not my field. I cannot do more. I think Davey can do something for you ?

May be, Davey can send a message directly to the moderator "Hazelnut",or to the Aministrator 'Mrg", they can inform directly "CCleaner staff "bug fixer", to help you.

My bug is normally fixed, and I am waiting for the new release.

This is my last message with you. Hope your bug will be fixed very soon Regards

[Some files don't want to be deleted]

Perhas not the same but a similar one as the problem just reoccurred today ...

And the strange thing there is that the problem reappeared with the same files !

Hello

You have edited your Fai address with your profil, can you give me the authorization to communicate directly with you, in French, I will give you an address where you will explain your problem. It will be better for fixing your bug.

(I cannot give this address on the forum)

[Some files don't want to be deleted]

Yes I read it....

But I will stay with this version as this appear ramdomly.. and do not seem to be so critical after all.

And apparently there are no unicode characters in paths CCleaner could not delete, so I don't kno if it is the same problem ...

 

You are right, may be it's not the same problem. I have just proposed my "bug", same bug of few french language people, concerned by "non-english characters". However, it seems, only a few people is concerned by this bug, it's the problem. We must wait for the new release, and see if the problem is completely fixed. (I hope). Regards

[Some files don't want to be deleted]

Thankx !!!

 

Sympa de voir des fran?ais sur un site anglophone ...

 

Hi Claude

 

Have you read the post 25, on my topic "bug version 2.02 and 2.03", an other CCleaner user is "Babac", he is Qu?b?quois from Montreal. This bug was very difficult to replicate, because, a lot of users over the world haven't it. C'est un bug al?atoire. CCleaner team is great, they have work a lot to replicate it. On my side the non-unicode caract?re n'est pas reconnu by version 2.02 et 2.03 : my username is HP_Propri?taire, (other people have a character problem), the program is failed with the "?" or other characters. I am waiting for the next released, because CCleaner is a great program. I think, it's your problem, because you have a french PC or portable. (have you install version 2.01507 ?).

See you soon, quelle ville habitez-vous ?

[Some files don't want to be deleted]

Hi all,

 

Till I began to use CCleaner, each time I try to delete traces, nothing was left behind, but today, some files don't want to be cleaned ...

 

Here is the report I obtain after having clicked on the Analyze button :

ANALYSIS COMPLETE - (0.346 secs)

------------------------------------------------------------------------------------------

25,50KB to be removed. (Approximate size)

------------------------------------------------------------------------------------------

 

Details of files to be deleted (Note: No files have been deleted yet)

------------------------------------------------------------------------------------------

C:\Documents and Settings\Claude Renaud\Local Settings\Temp\nsw177.tmp\newadvsplash.dll 8,50KB

C:\Documents and Settings\Claude Renaud\Local Settings\Temp\nsw177.tmp\registry.dll 17,00KB

------------------------------------------------------------------------------------------

I tried several times but the same result appear, 0 file were moved ...

 

Is it normal ?

 

Bonjour ? vous,

 

Please read the post 25 in the topic "bug with version 2.02 and 2.03", may be you have the same problem than me (I am French) and other people with an accent in the username like "?" for exemple (propri?taire).

The bug has been replicate by "CCleaner bug fixer team" and will be fixed with the next version. If it's the same bug, you uninstall the version 2.03 and on the site filehippo, you can install the version 2.01507, it works correctly and wait for the new release. Joyeux N?el

[Bug with Version 2.02 and 2.03]

Thanks everyone for your help!

 

We have managed to reproduce the bug and a fix is schedule for next release!

 

Thanks a lot to CCleaner team.

[Bug with Version 2.02 and 2.03]

I am new to this forum, joined mostly to add anything that might help with the bug in ver. 2.03.

 

Through ver. 2.01507, everything was running well, cookie deletion (using both Forefox and IE) worked very well. Have used CCleaner for about two years now and up to Version 2.01.507, no problems. I did upgrade a few days ago to ver. 2.03 and ever since then, the cookies would not delete. I understand the cookies to be deleted need to be in the left box, those moved to the right will be kept.

 

I am running three pc's, two have XP Pro, one with XP Media Center Edition. I only updated two of them to the version 2.03 - one running XP Pro, the other the XP Media Center Edition. Both of them responded the same way to attempts to remove cookies when running CCleaner - all remained - in both PC's. This morning I came to the Piriform help site to see what I might be doing wrong, and saw where several people had reverted to the 2.01 version to fix their problems. I still had version 2.01.507, delted 2.03 and reinstalled 2.01.507 - success!! Cookie deletion worked as before.

 

I hope to know when a fixed upgrade is available, meantime, will stay with 2.01.507. If there is anything I can do to help further, please let me know. Thanks for a great system tool. Up until now, it has been one of the best available and still is the best. Everyone has an occasional bug from time to time.

 

Tom - Jupiter, Florida

 

Welcome Tom, we are waiting for a correction WITH A NEW RELEASE from Piriform ASAP (we hope)... Version 2.01 is correct, problems begin with 2.02 and 2.03 If you have friends with the same problem ask them to post on the Piriform forum, the more the merrier... You can send a mail with the Spec, browser and all informations from the pc's involved :

 

to info2@CCleaner.com, they work for us. (CCleaner lower-case letter)

[Bug with Version 2.02 and 2.03]

Hi htome,

 

This information may be helpful to you.

 

Check that if it is anything to do with the unicode.

 

It may be because of the non-unicode characters or non-English characters used in the user names in the cookies.

 

My user name includes non-unicode characters and I have this in all three pcs .

 

In Babac's case, user name also includes a non_English character

 

I have used a different name than mine in one of the XP Pros and the cookies are deleted!!!!!!!!!

 

If you have changed anything to do with this in CCleaner after 2.01.507, it may be the cause.

 

The similar area to look for may be, if the people with problems are using different "Language for non-Unicode programs" in the "Advanced" section of "Regional and Language Options" of Control Panel.

 

Cheers.

 

Hello,

In my PC, for non-unicode programs, in the advanced section of "regional Language" parameter is French (France) by default, because I have never change this parameter. And to be honest, it's the first time I hear of this parameter, I must confess my ignorance of informatic. That's not my field. However, my version 2.01.507 works correctly. Thank you

[Bug with Version 2.02 and 2.03]

CCleaner cleans out the cookies I don't want on both my WinXP Home and Pro systems and I use WinPatrol to view if the cookies are gone and they are not there.

 

I know, it's not a general bug, this is the problem. It will be more easy for Piriform to fixe it.

 

Many users : windows xp home, pro, and vista have not the bug.

It's very difficult for "The Official bug fixer" to recreating and fixing the bug

[Bug with Version 2.02 and 2.03]

Please, take a look at your 3rd screenshot and check the "Cookies to Keep" list. The cookies left in the folder are those that you wanted to keep. If you also want them to be delete you have to move the entries from "Cookies to Keep" to "Cookies to Delete".

Good evening

 

In my case, I never kept cookies non delete, (right panel is empty), I delete my cookies with version 2.01 and can't delete them with 2.02 and 2.03. I do not use CCleaner like Babac and we have the same problem ?

 

And please read the post 7 of enoskype, its a very important post. You must be able to analyze, whith enoskype what's wrong with xp pro and vista and may be you will be on the way to fixe the bug. You can check all corrections since version 2.02525, if I'm right this version have the bug

 

First we think that the bug appears for windows xp sp2 familial

 

Now with the post 7, it seems windows xp pro and vista have the bug

 

Thank you for your help

[CCleaner v2.03.532]

This new release fixes all the reported bugs in the previous version, and adds new tweaks and performance improvements.

CCleaner v2.03.532

• Improved support for IE7 Autocomplete cleaning.

• Added Vista Recycle Bin secure deletion.

• Fixed bug in secure deletion of filenames.

• Fixed bug in "Other Explorer MRUs" cleaning.

• Fixed minor bug in Temp file deletion.

• Added better secure deletion for cookies.

• Fixed Autocomplete cleaning on Win98.

• Improved Hotfix Uninstaller cleaning to ignore Desktop Search.

• Fix bug in saving CCleaner window position.

• Improved System Info routines.

• Minor bugs fixes and GUI tweaks.

Click here to visit the CCleaner.com site and download

 

View the full blog post

 

Thanks a lot to have delete my post, but the bug will not fixed by your team, if you ignore it

regards

[Open Maximized]

Do you have the newest version 2.03.532?

 

This is supposed to fix that problem.

Sorry to introduce me in your post for an other reason, my post is scapin, with this post I explain that a lot of people have a big problem with the complete delete cokies files with the version since 2.02 and 2.03.

configuration is windows xp SP2 familial

my navigator is IE7

My version 2.01 works ok without any problem.

I think that the remove of the cookies file was fixed with the version 2.03

my post is scapin, I have an answer from Montreal with the same problem

I try to speak with you because you are moderator, and may be you can contact CCleaner, or try to help us, or explain us what can we do.

thanks a lot for your help

[Open Maximized]

sorry I have make a mistake : I try to speak with the moderator hazelnut about a complete delete files cookies) doesn't work with version 2.03

[Bug with Version 2.02 and 2.03]

I have installed version 2.02, the program file deletion doesn'nt work, the cookies appears after deletetion, with the new version 2.03, its the same. I get back to 2.01 version.

On different forums, it appears other people have same problem, with windows xp familial configuration.

I need help, because I do not understand why version 2.01 works perfectly and not the uptade release 2.03. It seems that the new version works with windows xp pro and Vista.

thanks for your help

[Problem w/version 2.02.527]

 

I have used CCleaner for a long time, many versions and have had no problems. Last night I installed the latest update. I noticed one of the changes was the 36 pass. So, I tried it. I did not change any other of my settings that were already in place.

The CCleaner ran for over 6 hours. So, at this point I canceled the process. Nothing was erased.

 

I then changed the setting to single pass. The program continued to scan without stopping again for an hour.

 

I have usually used the 7 pass and always finished within 10 minutes or so.

 

After canceling the single pass after the hour, nothing was erased.

 

Is there a bug? I did try reinstalling from a different download point. Same issue.

 

Can anyone help?

 

Thanks for any help you can offer. I would hate to stop using this product due to a bug.

 

I install the new version yesterday, and try to erased, i think that the program doesn'nt work correctly, nothing is erased. I have uninstalled and get back to the version 2.01, do you know how can we join Piriform staff for this problem. I think this bug must be fixed promptly.