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hazelnut

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Posts posted by hazelnut


  1. I don't think many people will click on your attachment of an executable file. It serves no purpose to attach that anyway.

    Instead we need to know what operating system you have.

    What security software (antivirus) you use.

    Was this offered to you as an update or did you buy it?

    If you bought it, where did you buy it from?

    Also have a read here

    https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional

     


  2. 10 minutes ago, b_rich said:

    Thanks for your reply.  Yeah it's booting that does it and it's annoying.  I do think this needs some attention though.  Using recuva from a bootable USB is important.  It's not just a nothing problem.  I'm sure this isn't an uncommon situation - you have a computer that won't start in Windows or even safe mode and you want to recover your data.  An obvious solution is to copy the portable version of recuva to a bootable Windows 10 USB memory stick and then you find that the computer boots from the stick fine, recuva finds the recoverable files but then you can't save the recovered files.  I'm sure you can understand how annoying that is.  I hope you're in a position to get something done about this because it's not right.  I would appreciate it if you could have someone investigate.  Thanks.

     

    Does the same thing happen if you use a DVD instead of a USB ? (just trying some ideas)


  3. 38 minutes ago, billjf said:

    I am running a free edition of CCleaner v 5.67.7763 (64bit) on my Win 7 Pro computer.  How do I get rid of the popup asking me to update.  I don't want to.  The edition I have, together with other programmes gives me all I need so I will not be updating.

     

    Open CCleaner. Select Options. Select Updates. Select perform updates manually.


  4. 5 hours ago, Hannes said:

    3 days ago, while listening to music on YouTube, my PC sudendly crashed.
    After rebooting it was infected with the new Avaddon ransomware virus.
    All my multimedia files have the extension advn behind it.
    So far no decryption tool found. Can this program do that?

     

    You need to go here

    https://support.emsisoft.com/forum/83-help-my-files-are-encrypted/

    or here

    https://www.bleepingcomputer.com/forums/f/239/ransomware-help-tech-support/


  5. Google translate......

    I'm trying to register the CCLEANER pro product. I insert the key you sent me with copy paste, click REGISTER, ok. Then he asks me to enter the name, I copy and paste and click on REGISTER nothing tells me: the name entered does not match the license key. Re-enter the name exactly as it was purchased, including spaces and capital letters. You can check the name specified in the purchase confirmation email.

    I repeated it several times but always the same answer. Can you help me understand what is wrong or what is wrong?

    opening the program he says: CCLEANER PROFESSIONAL (NOT REGISTERED)

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