pegas Posted May 13, 2015 Share Posted May 13, 2015 Hello! I have upgraded to the latest Reader (v2015.007.20033) today and have found out that if the below items are deleted (found by registry cleaner) the Reader needs to itself reconfigure during the first start up upon deletion of the said registry entries. I have put these entries into exceptions as a temporary workaround. Also please include this new version of Adobe Reader among applications which are cleaned. Thanks & regards! Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1 Link to comment Share on other sites More sharing options...
pegas Posted May 15, 2015 Author Share Posted May 15, 2015 Piriform staff, it's a bug and you need to address it. Furthermore, as this new version of Adobe reader supersedes all previous and becomes Adobe's prime (cross platform) reader application, it needs to be included in the cleaner module. Hmm, it looks like a lack of communication ... Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted May 15, 2015 Moderators Share Posted May 15, 2015 I believe that a full appraisal of the new Adobe is ongoing with devs. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
pegas Posted May 15, 2015 Author Share Posted May 15, 2015 Hopefully. Any feedback is welcome. Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1 Link to comment Share on other sites More sharing options...
pegas Posted May 26, 2015 Author Share Posted May 26, 2015 It's a shame that the new version doesn't include a fix for this issue and Adobe Acrobat Reader DC isn't included in the cleaning module. I'm disappointed, heavily. Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1 Link to comment Share on other sites More sharing options...
Guest MrV Posted May 26, 2015 Share Posted May 26, 2015 Hi, the team is aware of the issues with Adobe Reader DC and is working on getting it fully supported in CCleaner. Link to comment Share on other sites More sharing options...
pegas Posted May 26, 2015 Author Share Posted May 26, 2015 Thanks for the info but it means that we will have to wait a month or so until next routine monthly update in June is released. :-( Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1 Link to comment Share on other sites More sharing options...
Guest MrT Posted May 28, 2015 Share Posted May 28, 2015 Hi, Unfortunately, we haven't been able to reproduce this problem. When deleting these Registry entries, Adobe Reader DC still works as expected. The application is not requesting to be installed/reconfigured by removing those Registry keys. Would you be able to provide us with a video or set of snapshots to illustrate the problem? Thanks Link to comment Share on other sites More sharing options...
pegas Posted May 29, 2015 Author Share Posted May 29, 2015 I tend to think it has something to do with the Czech localized version of Adobe Acrobat Reader DC. Please test it (v2015.007.20033). Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1 Link to comment Share on other sites More sharing options...
pegas Posted May 29, 2015 Author Share Posted May 29, 2015 I forgot to give you also these entries. Please checkt what happens if deleted. HKCR\CLSID\{98D9A6F1-4696-4B5E-A2E8-36B3F9C1E12C} HKCR\CLSID\{D38406DA-E8AA-484b-B80D-3D3DBDCC2FB2} Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1 Link to comment Share on other sites More sharing options...
pegas Posted June 5, 2015 Author Share Posted June 5, 2015 @MrT Any news in relation to my above two posts of May 29? Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1 Link to comment Share on other sites More sharing options...
XTerkRS Posted June 9, 2015 Share Posted June 9, 2015 Hi, I'm having the same problem. These are the steps to reproduce the problem: - Clean the registry. - Open Adobe Reader DC from the app icon, not by opening a PDF document. It will reconfigure itself again. I'm using Adobe Reader DC 2015.007.20033 in Spanish. These are the keys that are being deleted: ActiveX/COM Issue LocalServer32\"C:\Program Files (x86)\Adobe\Acrobat Reader DC\AcroRd32Info.exe" /PDFShell HKCR\CLSID\{98D9A6F1-4696-4B5E-A2E8-36B3F9C1E12C} ActiveX/COM Issue LocalServer32\"C:\Program Files (x86)\Adobe\Acrobat Reader DC\AcroRd32Info.exe" /PDFShell HKCR\CLSID\{D38406DA-E8AA-484b-B80D-3D3DBDCC2FB2} Missing TypeLib Reference IAcroAXDoc - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{08A9E040-9A9C-4F42-B5F5-2029B8F17E1D} Missing TypeLib Reference CAcroApp - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3E6-4981-101B-9CA8-9240CE2738AE} Missing TypeLib Reference CAcroPDDoc - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3E7-4981-101B-9CA8-9240CE2738AE} Missing TypeLib Reference CAcroAVDoc - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3E8-4981-101B-9CA8-9240CE2738AE} Missing TypeLib Reference CAcroAVPageView - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3E9-4981-101B-9CA8-9240CE2738AE} Missing TypeLib Reference CAcroPDPage - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3EA-4981-101B-9CA8-9240CE2738AE} Missing TypeLib Reference CAcroPDAnnot - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3EB-4981-101B-9CA8-9240CE2738AE} Missing TypeLib Reference CAcroPoint - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3EC-4981-101B-9CA8-9240CE2738AE} Missing TypeLib Reference CAcroRect - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3ED-4981-101B-9CA8-9240CE2738AE} Missing TypeLib Reference CAcroTime - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3EE-4981-101B-9CA8-9240CE2738AE} Missing TypeLib Reference CAcroPDTextSelect - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3EF-4981-101B-9CA8-9240CE2738AE} Missing TypeLib Reference CAcroHiliteList - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3F0-4981-101B-9CA8-9240CE2738AE} Missing TypeLib Reference CAcroPDBookmark - {E64169B3-3592-47D2-816E-602C5C13F328} HKCR\Interface\{9B4CD3F1-4981-101B-9CA8-9240CE2738AE} Sorry, I could attach them in a txt file but I did not see the option. Thanks. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted June 9, 2015 Moderators Share Posted June 9, 2015 Don't remove registry entries unless you know they are not needed (see my signature) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
pegas Posted June 9, 2015 Author Share Posted June 9, 2015 It's a nice advice but not solution of this CC bug. When I started this thread I was alone reporting this bug but now look at this thread and the second, this bug starts to be identified by more users. One thing you need to keep in mind, only a small fraction of CC users comes to this forum. So you can be sure that this bug plagues many more users. Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1 Link to comment Share on other sites More sharing options...
pegas Posted June 25, 2015 Author Share Posted June 25, 2015 This bug isn't solved in v5.07 yet. Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1 Link to comment Share on other sites More sharing options...
APMichael Posted June 25, 2015 Share Posted June 25, 2015 I don't think it is a bug in CC (CC found faulty registry entries only). The culprit seems to be the installer of AAR. I can reproduce this problem on one PC only, but I don't know why this happens. On 4 other PCs this problem doesn't occur! Exclude the following registry key and the problem is solved: HKCR\Interface\{9B4CD3E6-4981-101B-9CA8-9240CE2738AE} Link to comment Share on other sites More sharing options...
pegas Posted June 26, 2015 Author Share Posted June 26, 2015 Exclude the following registry key and the problem is solved: HKCR\Interface\{9B4CD3E6-4981-101B-9CA8-9240CE2738AE} Thanks. It indeed works. Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1 Link to comment Share on other sites More sharing options...
APMichael Posted June 26, 2015 Share Posted June 26, 2015 Thanks. It indeed works. Great! Maybe Piriform can add this registry key to CCleaners internal exclude-list? Link to comment Share on other sites More sharing options...
Guest MrV Posted June 26, 2015 Share Posted June 26, 2015 So far we have been unable to reproduce the issue internally. Thanks for the additional info. Link to comment Share on other sites More sharing options...
Bartelsjuice Posted July 16, 2015 Share Posted July 16, 2015 Same problem here. I am running CC v 5.07.5261 (64bit) in a new clean install of Win7 64bit. Also just to be clear, removing those reg keys does not cause Reader DC to re-install. It just does a reconfigure or setup. But, certian things I set in Reader Prefs persist across the Cleaner fix and the restart of Reader. So it is not clear what it is doing when it needs to re-setup, as those items in prefs do not go back to default. Also #2: I excluded the suggested key: HKCR\Interface\{9B4CD3E6-4981-101B-9CA8-9240CE2738AE} and it had no effect. Issue is still there. But, I am running USA/Eng versions of all of the above, so perhaps the key is different. AND, here is the kicker. When I first installed Reader DC, and then used CC none of this was going on. After about 2 or 3 weeks of this new install running the problem came up. I wish I could pin it down to some change, but I don't run the Reg cleaner part of CC that often. bc Link to comment Share on other sites More sharing options...
APMichael Posted July 17, 2015 Share Posted July 17, 2015 You could try to find the responsible registry key: 1. Scan and Fix registry. 2. Run Adobe Acrobat Reader DC. 3. Scan registry again and unselect all keys except one. Then Fix registry. 4. Run Adobe Acrobat Reader DC again. 5. Repeat steps 3 and 4 until Reader starts reconfiguration. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now