Hubert Posted January 20, 2008 Share Posted January 20, 2008 every time I run CCleaner, all the contents of all the Outlook Express mailboxes are deleted. How do I switch this off? Hubert Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 20, 2008 Moderators Share Posted January 20, 2008 There are no settings in CCleaner to delete emails. Have you chosen any custom files and folders to delete? Is this using just the cleaner or the 'issues' registry cleaner? What is your operating system and build of CCleaner? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Hubert Posted January 20, 2008 Author Share Posted January 20, 2008 There are no settings in CCleaner to delete emails. I Know Have you chosen any custom files and folders to delete? No Is this using just the cleaner or the 'issues' registry cleaner? I haven't checked that, yet (There is nothing in my mailbox now) What is your operating system and build of CCleaner? MS Windows XP SP2 and CCleaner V2.03.532 Link to comment Share on other sites More sharing options...
Hubert Posted January 20, 2008 Author Share Posted January 20, 2008 The problem occurs when I clean the registry. None of the files shown on the screen is referring to Outlook Express File path Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 20, 2008 Moderators Share Posted January 20, 2008 Are you able to restore the registry from the backup and get your emails back? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Hubert Posted January 20, 2008 Author Share Posted January 20, 2008 Are you able to restore the registry from the backup and get your emails back? Where in CCleaner do I find the option to restore a back-up? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 20, 2008 Moderators Share Posted January 20, 2008 If it asked you did you want to make a backup of the issues clean and you said yes, they are put by default in my documents. Looks like a white sheet of paper with blue blocks on (a .reg file) Right click on it and chose merge, choose the latest one first if you have lots. Todays for instance would read cc_20080120 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Hubert Posted January 20, 2008 Author Share Posted January 20, 2008 If it asked you did you want to make a backup of the issues clean and you said yes, they are put by default in my documents. Looks like a white sheet of paper with blue blocks on (a .reg file) Right click on it and chose merge, choose the latest one first if you have lots. Todays for instance would read cc_20080120 The e-mails are not coming back after restoring the back-up to the registry Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 20, 2008 Moderators Share Posted January 20, 2008 First do a start> search for .dbx files and see if they are still on your computer. If they are, try this free program to get them back. http://www.snapfiles.com/get/dbxviewer.html Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
YoKenny Posted January 20, 2008 Share Posted January 20, 2008 Outlook Express ( OE ) is notoriously fussy about its dbx files and corruption can occur if it is compacting the Folders and you switch away from OE. It is best to compact the Folders yourself occasionally. These are some OE tools that I use: OETool http://www.oehelp.com/OETool/Default.aspx OEBackup http://www.oehelp.com/OEBackup/Default.aspx Also move emails you want to keep out of the default Folders ( Inbox, Sent and Drafts ) and empty the Deleted Items Folder frequently. "Education is what remains after one has forgotten everything he learned in school." - Albert Einstein IE7Pro user Link to comment Share on other sites More sharing options...
daisykansas Posted January 26, 2008 Share Posted January 26, 2008 First do a start> search for .dbx files and see if they are still on your computer. If they are, try this free program to get them back. http://www.snapfiles.com/get/dbxviewer.html I had this same problem. I downloaded the dbxviewer and my emails are not in the inbox any more. More email has come and taken its place i guess. Are these files just lost forever. I mean I probably had 3000 or more emails and I didn't want all of them, but I did want some of them. I haven't tried to restore the files because the last person said that didn't help. Help! DaisyKansas Link to comment Share on other sites More sharing options...
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